Customer Service Specialist

3 weeks ago


Chennai, Tamil Nadu, India Accor Full time
Company Overview

We are a leading hospitality company, dedicated to providing exceptional experiences for our guests.


Job Summary

We are seeking an experienced and professional Front Office Executive to join our team. As a key member of our front desk team, you will be responsible for delivering world-class service to our guests, handling all aspects of the front office operations, including guest check-in/check-out, reservations, and payments.


Responsibilities
  • Guest Relations: Develop a warm and welcoming atmosphere, ensuring that every guest feels valued and cared for throughout their stay.
  • Reservation Management: Process guest inquiries and reservations efficiently, maintaining accuracy and attention to detail.
  • Front Desk Operations: Manage the front desk area, responding promptly to phone calls, emails, and guest requests.
  • Payment Processing: Handle cash transactions and maintain accurate records of financial transactions.
  • Room Allocation: Coordinate room assignments based on guest preferences and availability.
  • Information Dissemination: Provide guests with information about hotel facilities and services.
  • Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction.
  • Team Collaboration: Work closely with other departments to ensure seamless guest experiences.
  • Administrative Duties: Perform general administrative tasks, including filing and data entry.

Qualifications

We are looking for candidates with a Diploma or Graduation in Hotel Management and 1-2 years of experience in a similar role.


Benefits

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, and a dynamic work environment that promotes diversity and inclusion.


Additional Information

We prioritize qualities and skills when extending employment and development opportunities. If you require any accommodations, please let us know so we can take them into consideration.



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