Customer Service Solutions Specialist
1 month ago
Opendoor is revolutionizing the real estate industry by providing a seamless customer experience. As a CUSTOMER SERVICE SOLUTIONS SPECIALIST, you will play a vital role in driving this mission forward.
About the RoleWe are seeking an experienced Zendesk Administrator to join our team in the US. In this role, you will be responsible for configuring, managing, and optimizing Zendesk settings, triggers, and automations to enhance customer service efficiency and effectiveness.
You will collaborate closely with cross-functional teams to identify areas for improvement and implement Zendesk solutions that boost productivity and customer satisfaction. Your expertise in Zendesk's capabilities and best practices will be invaluable in designing and implementing dashboards and reporting tools to track key performance metrics.
Your passion for delivering exceptional customer service and commitment to continuous improvement will make you a valuable asset to our team.
Key Responsibilities- Configure, manage, and optimize Zendesk settings, triggers, and automations
- Develop and maintain deep understanding of Opendoor's business processes related to customer interactions and renovation operations
- Collaborate with cross-functional teams to identify areas for improvement and implement Zendesk solutions
- Design and implement Zendesk dashboards and reporting tools
- Provide ongoing training and support to Zendesk users
- Stay up-to-date with Zendesk features and updates
- Manage Zendesk integrations with other business tools and systems
- Proven experience as a Zendesk Administrator or similar role (2+ years)
- Experience in the real estate industry or fast-paced, technology-driven environment preferred
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
- Ability to manage multiple projects simultaneously and prioritize effectively
- Passion for delivering exceptional customer service and commitment to continuous improvement
- Competitive salary range
- Comprehensive benefits package
- Ongoing training and development opportunities
- Opportunity to work with a cutting-edge company in the real estate industry
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