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Nepali Customer Support Specialist

1 month ago


Chennai, Tamil Nadu, India Integrated Language Solutions Full time
Job Description

We are seeking a highly skilled Nepali-speaking customer support specialist to join our team at Integrated Language Solutions.

Key Responsibilities:
  • Customer Interaction: Provide exceptional customer service through phone, email, live chat, or social media in Nepali, ensuring clarity and understanding.
  • Issue Resolution: Respond to customer queries, complaints, and technical issues, providing accurate solutions and guiding customers through any challenges they may face.
  • Product Knowledge: Stay updated on company products and services to offer correct and relevant information to customers.
  • Record Keeping: Log customer inquiries, issues, and resolutions in the CRM system, ensuring accurate recording and tracking.
  • Follow-Up: Proactively follow up with customers after issues are resolved to ensure satisfaction and gather feedback for service improvement.
Requirements
  • Fluency in Nepali (both written and spoken) is essential; proficiency in English is also required.
  • Customer Support Experience: At least 1-2 years of experience in a customer service or support role, preferably in a call center or customer-focused environment.
  • Excellent Communication Skills: Strong verbal and written communication skills to effectively address and resolve customer concerns.
  • Problem-Solving Ability: Ability to think critically and provide practical solutions for customer issues.
Benefits

This position offers an estimated salary of $45,000 - $55,000 per year, depending on experience. Additionally, you will receive benefits that include comprehensive health insurance, paid time off, and opportunities for professional growth and development.