Customer Care Solutions Specialist

3 days ago


Chennai, Tamil Nadu, India BRIQBYTE LTD Full time

We are seeking a highly skilled Customer Care Solutions Specialist to join our team at BriqByte Ltd. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer care services and want to be part of a dynamic sales support team.

About the Role

As a Customer Care Solutions Specialist, you will be responsible for providing personalized assistance to clients, ensuring smooth interactions and a seamless buying experience. Your primary goal will be to deliver expert guidance and support to customers throughout their purchasing journey.

Key Responsibilities
  • Pre-Sales Support: Provide detailed information about features, pricing, and customization options to assist customers in choosing the right solutions based on their needs.
  • Sales Assistance: Guide customers through the purchasing process, handle order placements and confirmations, and offer real-time updates on order status and delivery schedules.
  • Post-Sales Support: Ensure timely follow-ups to confirm satisfaction, address any concerns related to product performance or compatibility, and provide warranty information and service guidance.
  • Customer Engagement: Build long-term relationships through consistent communication, offer loyalty programs, discounts, and special offers, and conduct surveys to collect feedback for continuous improvement.
  • Technical Support: Troubleshoot assistance for product setup or usage, provide remote diagnostics and issue resolution, and coordinate with the technical team for advanced support if required.

We estimate that this role comes with a salary of £45,000 per annum, which reflects the level of responsibility and expertise required to excel in this position.

About BriqByte Ltd.

BriqByte Ltd. is a leading company in the industry, committed to delivering outstanding customer care services that empower businesses with reliable support and foster growth and customer satisfaction. Our team is dedicated to providing expert guidance and support to customers, ensuring that they receive accurate information and solutions to meet their needs.

Why Choose BriqByte Ltd?
  • Expert Guidance: Our trained professionals ensure you receive accurate information and solutions.
  • 24/7 Availability: We're here for you whenever you need assistance.
  • Custoer-Centric Approach: Your satisfaction is our top priority.
  • Integrated CRM Systems: Streamlined support with quick access to order and service history.

If you are a motivated individual who is passionate about delivering exceptional customer care services, we encourage you to apply for this exciting opportunity to join our team as a Customer Care Solutions Specialist.



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