Customer Experience Specialist

4 days ago


Chennai, Tamil Nadu, India Malabar Gold & Diamonds Full time

Company Overview

Malabar Gold & Diamonds is a leading jewelry retailer seeking a skilled Customer Experience Specialist to enhance the customer experience within our stores.

Salary

We offer an estimated annual salary of ₹3,00,000 - ₹5,50,000 based on qualifications and experience.

Job Description

The Customer Experience Specialist will play a vital role in ensuring that customers receive exceptional service throughout their shopping journey. Key responsibilities include:

  • Developing customer profiles to showcase products that meet their needs and manage customer experience
  • Calculating and sharing estimates with customers upon making sales, providing discounts within limits, and obtaining approval for further discounts
  • Maintaining attendance and movement registers in the store
  • Greeting customers, engaging with them, and directing them to the right person or section
  • Executing customer experience guidelines set by retail leadership to provide a uniform experience

Required Skills and Qualifications

To succeed as a Customer Experience Specialist, you should possess excellent communication skills, pleasant behavior, expertise in customer relations, and acumen in hospitality or technical fields. A graduation or plus-two diploma with professional experience is preferred.

Benefits

As a valued member of our team, you can expect a competitive salary, opportunities for growth and development, and a dynamic work environment.

Others

This role requires strong organizational and interpersonal skills, with the ability to work effectively in a fast-paced environment. If you are passionate about delivering exceptional customer experiences and have a keen eye for detail, we encourage you to apply.



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