Customer Experience Resolution Specialist

1 week ago


Chennai, Tamil Nadu, India Walmart Global Tech Full time

Job Description:


We are seeking a highly skilled and dedicated Customer Experience Resolution Specialist to join our team at Walmart Global Tech. This role will be responsible for resolving customer complaints in a timely and professional manner.



About the Role:


The ideal candidate will have 1-3 years of experience in customer service, with excellent written and verbal communication skills. They will be able to manage multiple tasks simultaneously and possess a customer-focused mindset with a high level of urgency.



Key Responsibilities:



  • Respond to customer inquiries via phone, chat, and email
  • Resolve customer complaints in a timely and professional manner
  • Use available resources to ensure customer satisfaction
  • Meet or exceed quality and compliance guidelines


Requirements:



  • 1-3 years of experience in customer service
  • Excellent written and verbal communication skills
  • Able to interact professionally with customers
  • Ability to manage multiple tasks simultaneously
  • Customer-focused mindset with a high level of urgency
  • Proficient in Microsoft Office programs (Outlook, Word)
  • Successful completion of mandatory training


Working Conditions:


This is a 24/7 work environment with rotating weekly time off. The selected candidate may be required to work permanent night shifts or any assigned shifts on a rotational basis.



Benefits:


We offer competitive salary ($$$44,000 - $$$$52,000 per year) and opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.



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