Customer Experience Specialist

1 month ago


Chennai, Tamil Nadu, India Equiniti Full time

About the Role

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. As a Customer Experience Specialist, you will be responsible for all aspects of quality checking, complaint analysis, trend analysis, and continuous improvement.

Key Responsibilities

  • Answer inbound calls and emails from shareholders, assisting them with their queries within agreed service standards.
  • Respond to basic queries, referring to senior colleagues where appropriate.
  • Contribute to the completion of the team's workload.
  • Improve own skills and knowledge within the operational team, identifying areas for improvement to processes and services.
  • Ensure compliance with Equiniti's procedures, standards, and reporting requirements, as well as relevant regulatory and statutory requirements.

Benefits

As a permanent member of the team at Equiniti, you will be rewarded with our company benefits, including:

  • Comprehensive Medical & Life Assurance cover
  • Maternity leave of 6 months full pay, 10 days paid paternity leave
  • Long Term Incentive Plan (LTIP) for all colleagues
  • Accidental & Life cover 2 times of concerned CT

Requirements

To be successful in this role, you will need:

  • Graduation mandatory (without any backlogs)
  • Flexibility to work in night shifts (US shift)

Interview Details

Candidates can directly walk-in to the below-mentioned venue for the interview.

Venue

Equiniti India Pvt Ltd

10th Block, 8th Floor, DLF IT Park, Mt Poonamallee High Road, Ramapuram, Chennai, Tamil Nadu – 600089



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