Technical Support Specialist
4 weeks ago
**Job Summary**
At T&N Business Services Pvt. Ltd, we are seeking a skilled Technical Support Specialist to join our team.
The ideal candidate will have a strong background in computer science and excellent problem-solving skills.
Key Responsibilities:
Provide 24/7 technical support and handle complex cases escalated by stakeholders.
Manage technical escalations, blockages, and provide status updates to drive resolution.
Be the primary escalation point for all issues in the ETL pipelines and point of contact for crisis management.
Requirements:
B.Tech or equivalent in computer science with good academics.
Strong analytical, logical reasoning, and problem-solving skills.
Knowledge of programming languages and computer science concepts like OOPS, Database (SQL), and Data Structure.
What We Offer:
A competitive environment with opportunities to meet KPIs (Productivity, Quality, FRT).
Regular interactions with clients and leads to discuss pipeline blockages and resolutions.
In absence of critical workflows, resources will work on pipeline monitoring.
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