Device OS Technical Support Specialist

8 hours ago


Chennai, Tamil Nadu, India myGwork Full time

About Amazon Lab126

Amazon Lab126 is a pioneering research and development company that designs and engineers innovative consumer electronics. Since its inception in 2004 as a subsidiary of Amazon.com, Inc., the company has produced groundbreaking devices such as the best-selling Kindle family of products, Fire tablets, Fire TV, Amazon Echo, and Amazon Show.

The Amazon Devices group delivers unique Amazon experiences, providing customers with instant access to digital or physical content.

Job Description

As a Support Engineer on the Core Device OS team, you will be part of a team responsible for critical OS components, pipelines, services, tools, and application development frameworks.

  • Key Responsibilities:
  • Provide first-level support for handling Jiras, tickets, and operational issues from production services.
  • Provide engineering support for incoming Jiras, tickets, including extensive troubleshooting and debugging, covering multiple product lines.
  • Work on maintenance-driven coding projects primarily in C++ and Python.
  • Hands-on experience in Unix or any scripting language.
  • Read and understand complex application code and make code fixes to resolve support issues.
  • Develop tools and automate manual operational tasks for easy maintenance of our services.
  • Build monitoring metrics dashboards and report system health and support status metrics.
  • Collaborate with remote development teams for handing-off or taking over active support issues and creating a team-specific knowledge base and skill set.

Requirements

BASIC QUALIFICATIONS:

  • 2+ years of software development or 2+ years of technical support experience.
  • Experience troubleshooting and debugging technical systems.
  • Experience in Unix.
  • Experience scripting in modern programming languages.

PREFERRED QUALIFICATIONS:

  • Knowledge of web services, distributed systems, and web application development.
  • Experience troubleshooting and maintaining hardware & software RAID.
  • Experience with REST web services, XML, JSON.

Our inclusive culture empowers Amazonians to deliver exceptional results for our customers. Estimated annual salary range: $95,000 - $145,000 based on location and experience.



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