Support Engineer Device OS Specialist
2 weeks ago
**Job Summary**
We are seeking a skilled Support Engineer Device OS Specialist to join our Core Device OS team. The ideal candidate will have 4+ years of software development or technical support experience, with expertise in troubleshooting and debugging technical systems, Unix, scripting in modern programming languages, and agile/scrum or related collaborative workflow.
**Key Responsibilities**
- Provide first-level support for handling Jiras, tickets, operational issues from production services.
- Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
- Work on maintenance-driven coding projects, primarily in C++ and Python.
- Read and understand complex application code and make code fixes to resolve support issues.
- Develop tools and automate manual operational tasks and easy maintenance of our services.
- Build monitoring metrics dashboard, and report System health and Support status metrics.
- Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team-specific knowledge base and skill set.
**Requirements**
- 4+ years of software development or technical support experience.
- Experience troubleshooting and debugging technical systems.
- Experience in Unix.
- Experience scripting in modern programming languages.
- Experience in agile/scrum or related collaborative workflow.
**Nice to Have**
- Knowledge of distributed applications/enterprise applications.
- Knowledge of UNIX/Linux operating system.
- Experience analyzing and troubleshooting RESTful web API calls.
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