Support Engineer Device OS Specialist

1 day ago


Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

**Job Summary**

We are seeking a skilled Support Engineer Device OS Specialist to join our Core Device OS team. The ideal candidate will have 4+ years of software development or technical support experience, with expertise in troubleshooting and debugging technical systems, Unix, scripting in modern programming languages, and agile/scrum or related collaborative workflow.

**Key Responsibilities**

  • Provide first-level support for handling Jiras, tickets, operational issues from production services.
  • Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
  • Work on maintenance-driven coding projects, primarily in C++ and Python.
  • Read and understand complex application code and make code fixes to resolve support issues.
  • Develop tools and automate manual operational tasks and easy maintenance of our services.
  • Build monitoring metrics dashboard, and report System health and Support status metrics.
  • Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team-specific knowledge base and skill set.

**Requirements**

  • 4+ years of software development or technical support experience.
  • Experience troubleshooting and debugging technical systems.
  • Experience in Unix.
  • Experience scripting in modern programming languages.
  • Experience in agile/scrum or related collaborative workflow.

**Nice to Have**

  • Knowledge of distributed applications/enterprise applications.
  • Knowledge of UNIX/Linux operating system.
  • Experience analyzing and troubleshooting RESTful web API calls.


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