Device OS Software Support Specialist

8 hours ago


Chennai, Tamil Nadu, India myGwork Full time

At Amazon Lab126, we're inventing and developing high-profile consumer electronics. As a Support Engineer on our Core Device OS team, you'll be part of a critical group that owns OS components, pipelines, services, tools, and application development frameworks.

About the Role

You'll hit the ground running, leveraging your ability to learn quickly and work on diverse tasks that define success. Key job functions include:

  • Providing first-level support for Jiras, tickets, and operational issues from production services.
  • Offering engineering support for incoming Jiras, tickets, including extensive troubleshooting and debugging with responsibilities covering multiple product lines.
  • Working on maintenance-driven coding projects primarily in C++ and Python.
  • Reading and understanding complex application code and making code fixes to resolve support issues.
  • Developing tools and automating manual operational tasks for easy maintenance of our services.
  • Building monitoring metrics dashboards and reporting system health and support status metrics.
  • Collaborating with remote development teams for handing-off or taking over active support issues and creating a team-specific knowledge base and skill set.
Requirements

To succeed in this role, you'll need:

  • 4+ years of software development or 4+ years of technical support experience.
  • Experience troubleshooting and debugging technical systems.
  • Proficiency in Unix.
  • Experience scripting in modern programming languages.
  • Knowledge of agile/scrum or related collaborative workflow.
  • Experience troubleshooting and documenting findings.

We estimate the salary range for this position to be around $120,000-$160,000 per year, depending on your location and qualifications.

About Us

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. We've produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo, and Amazon Show. Our team delivers unique Amazon experiences, giving customers instant access to everything digital or physical.



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