Technical Support Professional
7 days ago
SuperOps is a growth-stage tech startup building software for the IT and MSP industry.
We're backed by leading VCs and seeking a dynamic Inside Sales Executive to focus on managing sales activities in the US region.
About the Role
As a Customer Support Specialist, you'll be responsible for:
- Maintaining a knowledge base of L1 support tickets to improve issue resolution efficiency.
- Troubleshooting IT infrastructure issues related to our products or services.
- Collaborating with the product team to provide insights based on customer feedback and support interactions.
Key Responsibilities
You'll respond to customer inquiries, document support interactions, escalate complex issues, and ensure customer satisfaction. You'll also work with IT infrastructure monitoring tools, troubleshoot Windows and Mac OS systems, and possess experience in troubleshooting IT network issues and scripting knowledge.
Requirements
To excel in this role, you should have 4-7 years of proven experience in providing technical support and customer service, strong technical acumen, excellent communication skills, and familiarity with IT infrastructure monitoring tools.
Estimated Salary: $70,000 - $90,000 per year
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