Executive Guest Service Manager

2 days ago

Mumbai, Maharashtra, India beBeeGuest Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title:

Executive Guest Service Manager

Description of the Role

We are looking for a skilled and experienced Executive Guest Service Manager to join our team. As an Executive Guest Service Manager, you will be responsible for providing high-quality assistance and support to guests, ensuring their needs are met promptly and effectively.

This role is responsible for handling guest inquiries, providing information, and resolving issues to enhance the overall guest experience. You will oversee all arrival and departure activities for VIPs, VVIPs, and CIPs, ensuring they have an outstanding travel experience.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. They will also have strong problem-solving skills and be able to manage competing priorities.

Main Responsibilities:

  • Coordinate all arrival and departure activities for VIPs, VVIPs, and CIPs
  • Ensure seamless movement and logistics for these guests, including transportation arrangements and security protocols
  • Oversee guest movements through the airport, collaborating with internal teams for smooth operations and tracking guest preferences via management systems
  • Assist guests by providing directions and answering queries related to services and facilities
  • Offer expert advice on airport services, including transportation, and customs procedures

Key Skills and Qualifications:

  • Bachelor's degree in Hospitality Management, Tourism, or a related field
  • Minimum 2-5 years of experience in the hospitality/public relations/luxury service industry
  • Excellent communication and interpersonal skills
  • Strong problem-solving skills
  • Able to manage competing priorities

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

What We Offer:

We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our company values excellence, integrity, and teamwork, and we are committed to providing our employees with the training and resources they need to succeed.

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