
Operational Resource Manager
7 days ago
Job Title: Operational Resource Manager
Description:
We are seeking a skilled Operational Resource Manager to join our team. In this role, you will be responsible for understanding capacity planning, scheduling, and rostering. This includes skill-based scheduling for agents, defining agents according to skills and proficiencies, and comparing actual staffing with planned staffing hours.
Key Responsibilities:
- Develop and implement effective operational strategies to optimize resource allocation and minimize costs.
- Collaborate with stakeholders to gather insights on business requirements and develop data-driven recommendations.
- Analyze data to identify trends, opportunities, and areas for improvement in operational planning and management.
- Design and implement processes to measure the effectiveness of scheduling and make recommendations for improvements.
- Provide regular reporting and analysis to support business decisions.
Requirements:
- 5+ years of experience in operations or a related field.
- Strong analytical and problem-solving skills.
- Ability to communicate complex ideas effectively to both technical and non-technical audiences.
- Proficiency in tools such as Excel, SQL, and data visualization software.
Benefits:
- This role offers a unique opportunity to grow professionally and make a meaningful impact on our organization.
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