Customer Success Specialist

1 month ago


Gurgaon, Haryana, India Nexii Labs Full time
Key Responsibilities

We are seeking a highly skilled and motivated individual to join our team as a Customer Success Executive. The successful candidate will be responsible for providing exceptional technical support and ad-hoc training to our customers, ensuring they remain satisfied with our product by educating them about its functional capabilities and possible upgrades.

Key Qualifications:

  • PUC/Diploma/Degree in any field
  • Excellent communication skills in both English and Hindi, with no grammatical or pronunciation errors
  • Clear and distinct voice and accent while speaking Hindi/English

Responsibilities:

  • Provide technical support and training to customers using our product, responding to inbound queries
  • Ensure customer satisfaction by educating them about product capabilities and upgrades
  • Aid in product development and improvement by gathering feedback and identifying recurring issues
  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention


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