Commercial Quality Manager, India
3 weeks ago
Job Summary
In this role, the Quality Manager will provide support to the India Commercial Team on quality-related matters.
Key Responsibilities
- Review quality feedback from customers and formulate action plans to improve customer relations.
- Lead meetings between customers and manufacturing sites on critical quality complaints by working together with global manufacturing sites on appropriate and efficient complaint management.
- Be the contact person between customers and manufacturing sites on audits, serious findings, root causes, and CAPAs where needed.
- Manage complex quality-related queries from customers, including Change Notifications, Quality Complaint Reports, Quality Agreements, Audit Reports, COA/COC, etc.
- Work closely with internal stakeholders – Operations, Technical Customer Service, Sales, Product Management – to assure that customer quality issues are resolved and that the needs of the customer are being met.
- Chair Quality Reviews for major key customers where relevant.
- Be the quality representative to manage regular Quality Reviews with key customers of the region.
- Monitor/trend customer quality information and use this information to highlight where improvements in performance are needed.
- Enhance customer relationships by improving quality performance across key indicators.
Basic Qualifications
- Bachelor's Degree in pharmaceuticals, biochemicals, chemicals, or other related majors.
- Minimum 8 years of experience in a quality role.
- Good command of English.
Preferred Knowledge, Skills, and Abilities
- Working knowledge of Quality Management, Production processes in the field of primary packaging for pharmaceutical applications (ISO 15378, ISO 13485).
- Familiar with ISO 9001, GMP, ISO 15378, ISO 14001, and other quality systems.
- Certified ISO 9001 and ISO 15378 internal auditor.
- Knowledge of QA techniques and management as well as applied statistics, including SPC.
- Good communication and interpersonal skills, strong team spirit.
- Familiar with MS Office and ERP/SAP systems, and good command of English, both oral and written.
- Aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description.
- Support and contribute in Lean Sigma programs and activities towards delivery of the set target.
- Able to comply with the company's safety policy at all times.
- Able to comply with the company's quality policy at all times.
Travel Requirements
Estimated 10%: Will involve travel for critical quality issues at customers.
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