Commercial Quality Manager, India

3 weeks ago


Hyderabad, Telangana, India West Pharmaceutical Services Full time

Job Summary

In this role, the Quality Manager will provide support to the India Commercial Team on quality-related matters.

Key Responsibilities

  • Review quality feedback from customers and formulate action plans to improve customer relations.
  • Lead meetings between customers and manufacturing sites on critical quality complaints by working together with global manufacturing sites on appropriate and efficient complaint management.
  • Be the contact person between customers and manufacturing sites on audits, serious findings, root causes, and CAPAs where needed.
  • Manage complex quality-related queries from customers, including Change Notifications, Quality Complaint Reports, Quality Agreements, Audit Reports, COA/COC, etc.
  • Work closely with internal stakeholders – Operations, Technical Customer Service, Sales, Product Management – to assure that customer quality issues are resolved and that the needs of the customer are being met.
  • Chair Quality Reviews for major key customers where relevant.
  • Be the quality representative to manage regular Quality Reviews with key customers of the region.
  • Monitor/trend customer quality information and use this information to highlight where improvements in performance are needed.
  • Enhance customer relationships by improving quality performance across key indicators.

Basic Qualifications

  • Bachelor's Degree in pharmaceuticals, biochemicals, chemicals, or other related majors.
  • Minimum 8 years of experience in a quality role.
  • Good command of English.

Preferred Knowledge, Skills, and Abilities

  • Working knowledge of Quality Management, Production processes in the field of primary packaging for pharmaceutical applications (ISO 15378, ISO 13485).
  • Familiar with ISO 9001, GMP, ISO 15378, ISO 14001, and other quality systems.
  • Certified ISO 9001 and ISO 15378 internal auditor.
  • Knowledge of QA techniques and management as well as applied statistics, including SPC.
  • Good communication and interpersonal skills, strong team spirit.
  • Familiar with MS Office and ERP/SAP systems, and good command of English, both oral and written.
  • Aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description.
  • Support and contribute in Lean Sigma programs and activities towards delivery of the set target.
  • Able to comply with the company's safety policy at all times.
  • Able to comply with the company's quality policy at all times.

Travel Requirements

Estimated 10%: Will involve travel for critical quality issues at customers.



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