
Senior Technical Support Specialist
2 weeks ago
**Job Description:**
We are looking for a highly skilled and proactive technical professional to join our global support team. In this role, you will be responsible for monitoring, incident response, and issue resolution of enterprise-grade systems including cloud-native database platforms and automation technologies.
The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively during off-hours and in a rotational shift model.
Main Responsibilities:
- Monitor and manage support tickets via JIRA and email.
- Troubleshoot and resolve issues across multiple platforms and technologies.
- Meet defined SLAs for incident response and resolution.
Technical Skills:
- Experience with AWS RDS, Aurora PostgreSQL, SQL Server, DynamoDB, and BigQuery.
- Knowledge of UiPath (RPA) and IBM Sterling B2B integrations and translation flows.
- Incident Management: Proven track record of working under pressure and adhering to strict SLAs.
- Tools & Platforms: Experience with JIRA, ticketing systems, and monitoring tools.
Benefits:
- Exposure to cutting-edge cloud and automation technologies.
- Opportunity to work with global teams and enterprise clients.
- Rotational flexibility and work-life balance initiatives.
- Supportive environment for continuous learning and upskilling.
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