
Excellent Guest Service Role Available
4 days ago
Customer Service Representative Opportunity
We are seeking a Customer Service Representative to provide exceptional service to our guests and ensure their stay with us is memorable.
Key Responsibilities:
- Answer and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
- Operate the telephone switchboard, process guest requests for wake-up calls, and directing calls to the appropriate extension.
- Receive, record, and relay messages accurately, log all guest requests or issues into computer, and contact appropriate individual or department.
- Provide information to guests about room features, property amenities, and local areas of interest.
- May process room service orders, answer questions on menu selection, and record transactions in point-of-sale system.
- Assist guests with accessing internet and guestroom entertainment.
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Requirements:
- High school diploma or G.E.D. equivalent.
- No related work experience or supervisory experience required.
What We Offer:
- A competitive salary range:
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