Guest Services Associate

6 days ago

Pune, Maharashtra, India beBeeFrontOffice Full time ₹ 2,50,000 - ₹ 5,00,000
Job Description

We are seeking a highly skilled and dedicated individual to join our team as a Guest Services Associate. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and ensuring the smooth operation of our front office.

  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests in a timely and efficient manner.
  • Secure payment; activate/reissue room keys while maintaining confidentiality and security protocols.
  • Evaluate and document exceptions to ensure accuracy and fairness in rate applications.
  • Verify and adjust billing for guests to prevent errors and resolve any discrepancies.
  • Communicate effectively with appropriate staff when guests are waiting for an available room, prioritizing their needs and concerns.
  • Inform guests of messages and updates in a clear and respectful manner.
  • Clear departures from the computer system to maintain accurate records.
  • Coordinate with Housekeeping to track room status and address guest concerns in a prompt and professional manner.
  • File guest paperwork or documentation securely and efficiently.
  • Operate the telephone switchboard station with poise and confidence, handling multiple calls and requests simultaneously.
  • Run and check daily reports, contingency lists, and credit card authorization reports to stay informed and proactive.
  • Provide directions and information to guests with a smile and a willingness to help.
  • Answer, record, and process all guest calls, requests, questions, or concerns in a friendly and professional tone, following up to ensure each has been met to their satisfaction.
  • Arrange transportation for guests and visitors as needed, ensuring seamless and stress-free experiences.
  • Count and secure bank at the beginning and end of shift, maintaining accuracy and attention to detail.
  • Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change with a positive attitude and excellent cash-handling skills.
  • Notify Loss Prevention/Security of any reports of theft or suspicious activity, taking swift action to resolve the issue.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Education: A high school diploma or equivalent.
  • Related Work Experience: No prior experience is necessary, but a willingness to learn and grow is essential.
  • Supervisory Experience: None required, but strong leadership skills are beneficial.
  • License or Certification: Not applicable.
Benefits

This position offers a competitive salary and benefits package, including opportunities for growth and development. As a valued member of our team, you will enjoy a dynamic and supportive work environment, where your contributions are recognized and rewarded.

Others

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. We look forward to welcoming you to our team

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