Guest Service Associate

4 weeks ago

Pune, Maharashtra, India Marriott Full time

Job Number 24153912 Job Category Rooms Guest Services Operations Location Sheraton Grand Pune Bund Garden Hotel Raja Bahadur Mill Road Pune Maharashtra India Schedule Full-Time Located Remotely N Relocation N Position Type Non-ManagementPOSITION SUMMARYAnswer record and process all guest requests questions or concerns via telephone email chat and mobile communication devices Operate telephone switchboard process guest requests for wake-up calls and connecting and directing calls to the appropriate extension Receive record and relay messages accurately Log all guest requests or issues into computer contact appropriate individual or department e g Bellperson Housekeeping and follow up with guest to ensure their request has been resolved to their satisfaction Provide information to guests about room features property amenities and local areas of interest May process room service orders answer questions on menu selection and record transactions in point-of-sale system Assist guests with accessing internet and guestroom entertainment Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation Speak with others using clear and professional language and answer telephones using appropriate etiquette Develop and maintain positive working relationships with others and support team to reach common goals Comply with quality assurance expectations and standards Read and visually verify information in a variety of formats stand sit or walk for an extended period of time or for an entire work shift Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONSEducation High school diploma or G E D equivalent Related Work Experience No related work experience Supervisory Experience No supervisory experience License or Certification NoneMarriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law When you join the Sheraton family you become a member of its global community We ve been a place to gather and connect since 1937 At Sheraton associates create a sense of belonging in more than 400 communities around the world We invite we welcome and we connect guests through engaging experiences and thoughtful service If you re a team player who is excited to deliver a meaningful guest experience we encourage you to explore your next career opportunity with Sheraton Join us on our mission to be The World s Gathering Place In joining Sheraton Hotels Resorts you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you

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