Guest Relation Executive

Job description

Guest Relation Executive/Restaurant Hostess /GRE (ONLY FEMALE)

Course Specialization: B.Sc - Any Specialization, Hospitality and Hotel Management, B.Com - Commerce, Diploma - Management, Any Specialization, Vocational Course, Other Specialization, Hotel Management.

Desired Experience: 1 - 5 Years

Skills Required:

• Strong communication skills and should have pleasing personality.
• Excellent interpersonal skills for diplomatically handling staff and customers.
• Must be polished, professional, friendly, and have the ability to multitask and take initiative in a fast-paced, high pressure, deadline driven environment.
• Excellent guest service skill.
• Ability to work flexible hours, weekends, and holidays.
• An ability to listen and respond to demanding Guest needs.
• Accountable and resilient.
• Commitment to delivering a high level of customer service.
• Flexibility to respond to a variety of different work situations.
• Females candidates will be preferred.

Roles and Responsibilities:

• Identify main client groups and audiences and determine the best way to communicate publicity information to them.
• Provide upscale guest service experiences for clients throughout their stay.
• Ensure Guests are properly greeted upon their arrival.
• Welcome guests during check-in and giving a fond farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner.
• Supervise and coordinate activities of dining room personnel to provide fast and courteous service to patrons.
• Draw up client bookings for tables and ensure that tables are set before clients arrival.
• Serve as the main point of contact for VIP Guests and ensure Restaurant staff are fully briefed on their requirements.
• Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner.
• Demonstrate a thorough understanding of all facilities and services provided within the restaurant and identify opportunities for up-selling and promoting when appropriate.
• Schedules dining reservations and arranges parties or special services for diners.
• Manage the front desk by receiving incoming calls, greeting and attending to customers.
• Inform guests about the availability of tables and direct them to the tables.
• Keep records of guests who visit the restaurant.
• Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
• Assist customers with answers to queries, and proffer solutions to issues within your capacity.
• Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended in a timely manner.
• Check restaurants emails and respond to them accordingly; draw the attention of management to certain mails when necessary.
• Communicate with other staff, such as dinners, informing them of clients bookings, needs and complaints.
• Establish friendly relationships with regular clients.
• Comply with restaurant security, fire regulations and all health and safety legislation.
• Ensures that restaurant brand standards are consistently implemented.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: ₹15, ₹17,799.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Guest relations: 1 year (Required)

Location:

• Pune, Maharashtra (Required)

Work Location: In person

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