Guest Relation Executive

2 weeks ago

Pune, Maharashtra, India Flamingo Infinite Full time

Job Title Guest Relation Executive Location Pune Experience 0 - 1year or moreInterested candidates can share their resume on 9372473986 WhatsApp or tanvi belwalkar flaminginfinite comKey Responsibilities Greeting Assistance Welcome guests warmly assist them with placing orders explain menu items and help them navigate the restaurant s services Order Coordination Ensure orders are accurate handle special requests and follow up to ensure quick service Customer Service Address guest inquiries handle complaints professionally and ensure issues are resolved promptly to enhance the overall guest experience Complaint Handling Manage customer complaints efficiently offering quick solutions and escalate major issues when necessary Cleanliness Ambiance Monitor the restaurant s cleanliness and coordinate with staff to maintain a neat and welcoming environment for guests Feedback Collection Collect guest feedback and pass on suggestions or concerns to the management for service improvements Service Recovery Proactively handle service delays or mistakes by offering compensation where necessary ensuring guest satisfaction Skills Competencies Excellent communication English Hindi and interpersonal skills Ability to handle pressure in a fast-paced QSR environment Problem-solving and multitasking skills Familiarity with POS systems and basic hygiene standards Customer-centric mindset and attention to detail Qualifications High school diploma or higher education in Hospitality Customer Service preferred Experience in customer service or a similar role in QSR is an advantage Fluent in English and local language s

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