Chief Guest Experience Officer

1 day ago

Pune, Maharashtra, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 15,00,000
Job Overview

This role is ideal for a highly motivated and organized individual who is passionate about delivering exceptional guest experiences.

Main Responsibilities
  • Guest Experience Management
    • Ensure that all guests receive exceptional service throughout their stay or visit.
    • Address guest inquiries, complaints, and feedback in a prompt and professional manner.
  • Team Supervision Support
    • Train and manage staff to maintain high service standards.
    • Coordinate with other departments to deliver seamless experiences.
  • Customer Experience Excellence
    • Prioritize building positive relationships with guests to encourage loyalty.
    • Maintain accurate records of guests/patients.
  • Problem Resolution
    • Efficiently handle and resolve guest complaints or issues.
    • Implement strategies to ensure guest satisfaction.
  • Relationship Building
    • Develop and nurture positive relationships with guests.
    • Gather and act on guest feedback to enhance services.
  • Operational Oversight
    • Oversee the execution of special events, VIP arrangements, and guest requests.
    • Maintain the premises in a welcoming state.
  • Reporting and Analysis
    • Track guest satisfaction metrics and report findings.
    • Identify trends and suggest improvements.
  • Brand Representation
    • Adhere to and promote the organization's values, image, and standards.
  • Resource and Inventory Management
    • Ensure availability of necessary tools, equipment, and materials.
    • Monitor inventory levels and coordinate procurement as needed.
  • Compliance and Policy Adherence
    • Foster an environment where policies are followed.
    • Stay updated on regulations and maintain compliance.

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