Exceptional Guest Experience Leader

Hospitality Manager Job Overview

• ">
• A Hospitality Manager oversees the delivery of exceptional guest experiences across various properties. They are responsible for developing and implementing hospitality standards, ensuring seamless day-to-day operations, and fostering a culture of excellent service.">

Key Responsibilities:

1. ">
2. Guest Experience & Resident Engagement: Ensure top-tier guest/resident experience by providing concierge services, clubhouse operations, visitor handling, and complaint redressal.">
3. Standard Operating Procedures (SOPs): Create and implement SOPs for front desk operations, move-in/move-out processes, visitor management, service requests, and ensure compliance through audits and training.">
4. Vendor & Facility Coordination: Coordinate with vendors providing hospitality services like valet, concierge, café, housekeeping, laundry, and work closely with the Facility Management team for seamless coordination of soft services.">
5. Training & Grooming: Train site staff in hospitality etiquette, grooming, soft skills, and communication, and conduct periodic refreshers and workshops on customer-centric behavior.">
6. Multi-site Oversight & Audits: Visit each site regularly to monitor hospitality standards, conduct site-wise audits to evaluate service quality, staff conduct, and feedback implementation, and maintain a hospitality performance dashboard across projects.">
7. Complaint & Feedback Management: Set up a streamlined feedback collection mechanism, personally handle escalated complaints or grievances, and ensure client satisfaction.">
8. Branding & Aesthetics: Maintain consistent visual aesthetics and branding in common areas, ensure branding aligns with the real estate company's image of luxury/premium/service excellence, and enhance the overall property appearance.">

Qualifications:

• ">
• Bachelor's degree in Hospitality Management or related field.">
• Minimum 7-10 years of experience in Hospitality Management.">
• Strong leadership, communication, and problem-solving skills.">
• Ability to develop and implement SOPs, train staff, and maintain high-quality service standards.">
• Familiarity with vendor coordination, facility management, and budgeting.">
• Customer-centric approach with a focus on delivering exceptional guest experiences.">

About This Role:

This is an exciting opportunity to join our team as a Hospitality Manager. As a key member of our operations team, you will be responsible for overseeing the delivery of exceptional guest experiences, developing and implementing hospitality standards, and fostering a culture of excellent service. If you have a passion for hospitality, leadership, and customer-centric service, we encourage you to apply.

We Offer:

• ">
• A competitive salary and benefits package.">
• Ongoing training and development opportunities.">
• The chance to work with a dynamic and passionate team.">
• The opportunity to make a real difference in the lives of our guests.">

How to Apply:

If you are a motivated and results-driven professional with a passion for hospitality, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.

Contact Information:

Please note that we do not accept applications via email or phone. All applications must be submitted through our website.

Job Type:

Full-time

Work Location:

On-site at various properties

Job Category:

Operations/Hospitality

Language Requirement:

English (Fluent)

Salary:

$80,000 - $120,000 per year

Experience:

7-10 years in Hospitality Management

Education:

Bachelor's degree in Hospitality Management or related field

Skill Requirements:

Leadership, Communication, Problem-Solving, Team Management, Customer Service, Budgeting, Vendor Coordination, Facility Management

Other Benefits:

Paid Time Off, Health Insurance, Retirement Plan, Professional Development Opportunities

Closing Date:

Open until filled

Company Name:

Please remove this section as it contains company name information.

Industry:

Real Estate/Hospitality

Seniority Level:

Manager/Supervisor

Notice Period:

2 weeks

Job Reference Number:

Please remove this section as it contains tracking code information.