Guest Experience Manager

1 day ago


Pune, Maharashtra, India beBeeEmpathy Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Guest Experience Manager

We are seeking an experienced professional to oversee the delivery of exceptional guest experiences.

Main Responsibilities:

  • To deliver outstanding guest service through attentive listening and prompt issue resolution.
  • To train and develop a high-performing team to maintain the highest standards of service.
  • To coordinate with other departments to ensure seamless guest experiences.
  • To empathize with guests to provide personalized services that exceed their expectations.
  • To efficiently handle and resolve guest complaints in a fair and transparent manner.
  • To nurture positive relationships with guests to encourage loyalty and retention.
  • To oversee special events, VIP arrangements, and guest requests to create memorable experiences.
  • To ensure that all premises are well-maintained and welcoming to guests.
  • To track and analyze guest satisfaction metrics to identify areas for improvement.
  • To suggest and implement improvements to enhance the overall guest experience.

Requirements:

  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment with multiple priorities and deadlines.
  • Strong problem-solving and analytical skills to identify solutions and make informed decisions.
  • Ability to work effectively in a team environment and build strong relationships with colleagues.


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