Front Office Manager I
4 days ago
The ideal candidate will have a high school diploma or equivalent and 2 years of experience in guest services, front desk, or related professional area. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major is required.
Key Responsibilities:- Maintain guest service and front desk goals by ensuring quality standards and meeting customer expectations.
- Develop specific goals and plans to prioritize, organize, and accomplish work.
- Handle complaints, settle disputes, and resolve grievances and conflicts effectively.
You will supervise staffing levels to ensure guest service, operational needs, and financial objectives are met. Regular communication with employees will be necessary to create awareness of business objectives and communicate expectations.
Leadership and Role Modeling:Serve as a role model to demonstrate appropriate behaviors and lead by example. Encourage and build mutual trust, respect, and cooperation among team members.
Delivering Exceptional Customer Service:Provide services that exceed customer satisfaction and retention. Improve service by communicating and assisting individuals to understand guest needs.
Managing Projects and Policies:Implement the customer recognition service program and ensure adherence to all credit policies and procedures to reduce bad debts and rebates.
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Mgr-front Office I
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Front Office Manager
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