FatakPay Digital Trainer
3 weeks ago
At FatakPay Digital Pvt. Ltd., we are seeking a skilled and experienced FatakPay Digital Trainer to join our team. As a key member of our training department, you will be responsible for designing and delivering comprehensive training programs for debt collection agents.
Key Responsibilities:
- Develop training materials, modules, and SOPs to enhance agent performance and compliance.
- Train agents on negotiation skills, customer interaction techniques, and product knowledge.
- Evaluate training effectiveness through assessments and quizzes.
- Provide constructive feedback to agents and track their progress post-training.
Requirements:
- Mandatory 3 years of experience in training or quality analysis, preferably in the financial services or debt collection domain.
- Familiarity with CRM systems and call monitoring tools.
- Strong ability to design and deliver engaging training programs.
- Excellent presentation and communication skills.
Benefits:
- Competitive salary (₹8,50,000 - ₹11,00,000 per annum) with performance-based incentives.
- Opportunity to play a key role in agent development and organizational growth.
- Exposure to cutting-edge tools and technologies in fintech debt collection.
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