
Senior Client Relationship Manager
1 week ago
Key account managers are responsible for building and maintaining strong relationships with existing clients, identifying new business opportunities and driving revenue growth. They must have a deep understanding of customer needs and be able to develop tailored solutions to meet those needs.
Responsibilities:- Client Relationship Management:
- Business Development:
- Strategize and scale up existing campaigns:
- Coordination with delivery teams to ensure smooth tracking, functioning and reporting of campaigns:
Requirements:
- Min 2 years of hands on experience in client relationship management and business development:
- Ability to take business CRM ownership and manage relationships with existing clients:
- Overall understanding of customer behavioral segmentation and profiling with mining of the account:
- Execution of CRM management tools and tasks:
- Stakeholder management with delivery teams and clients:
- Ensure optimum business along with value creation in service delivery:
- Manage client conflicts and challenges:
- Resourceful and energetic executor capable of taking on a task and driving it to completion:
- Ability to multi-task and meet deadlines while paying attention to details:
- Minimum 2 years of hands on experience in CRM and key account management:
- Excellent presentation and communication skills:
- Results-driven, focused and analytical:
- Outstanding follow-up and time management skills:
- Prior exposure to digital media sector will be an advantage:
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