Customer Service Representative

4 days ago


Dombivli, Maharashtra, India Zolo Full time

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at ZoloStays. Our company stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students.

The successful candidate will have excellent verbal communication skills with a clear and pleasant phone manner, strong problem-solving skills, and the ability to think on their feet. They will also be proficient in using CRM software and able to work in a fast-paced environment while handling multiple tasks simultaneously.

The estimated salary for this role is around ₹3,500,000 per annum, making it an attractive opportunity for those looking to kickstart their career in customer service.

This role involves providing exceptional support to customers through inbound and outbound calls, addressing their inquiries, resolving complaints and issues promptly, and maintaining accurate records of customer interactions and transactions.

In addition to this, the candidate will be required to stay up-to-date with policies and service information to provide accurate support, participate in ongoing training and development to enhance product knowledge and customer service skills, and meet or exceed performance targets such as call handling time, customer satisfaction scores, and resolution rates.

To succeed in this role, the candidate must adhere to company policies, procedures, and quality standards, maintain confidentiality of customer information, and adhere to data protection regulations.

The ideal candidate will have a Bachelor's degree in any field, preferably MBA, and previous experience in a customer service or call center role would be beneficial but not mandatory.



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