Senior Business Development Manager

1 week ago


Dombivli, Maharashtra, India Jio Full time

Jio is a leading provider of telecommunications services in India, with a strong presence in the BFSI vertical. As a Senior Business Development Manager, you will play a key role in driving revenue growth and developing strategic account plans for our key customers.

Key Responsibilities
  • Account Planning: Develop and implement strategic account plans to drive revenue growth, identify upsell and cross-sell opportunities, and monitor account performance.
  • Customer Relationship Management: Build and maintain strong relationships with key clients, act as the main point of contact for client escalations, and conduct regular meetings to understand their needs.
  • Cross-functional Collaboration: Work closely with other departments to ensure seamless service experience for customers.
  • Customer Satisfaction: Monitor customer satisfaction metrics and take proactive steps to address any issues.

Key Deliverables:

  • Incremental revenue through new customer acquisitions and new product penetration in existing accounts.
  • Revenue retention in existing accounts (churn management).
  • Ensuring superior customer experience by driving project delivery as per agreed timelines, first-time right deliveries, network/product services uptime as per agreed SLAs.
  • Collections against billing (zero disputes).
  • Statutory and regulatory compliances.

Requirements:

  • Strong work experience in B2B sales.
  • Knowledge of industry and products.
  • Customer focus and strong problem-solving skills.
  • Collaboration and relationship building.


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