Contact Centre Expert

3 days ago


Mumbai, Maharashtra, India beBeeExperience Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title:

We are seeking a skilled professional with expertise in Genesys Cloud and AWS Connect to join our team.

Key Responsibilities:
  • Optimize customer journeys through innovative UI/UX solutions and process improvements.
  • Develop and implement customer experience strategies using contact centre technologies.
  • Map, analyze, and improve customer journeys using insights and data.
Requirements:
  • Strong exposure to Genesys CX UI / AWS Connect UI consoles.
  • Solid understanding of UI/UX design principles for customer-facing platforms.
  • Proven track record in Customer Experience (CX) / Customer Centricity initiatives.
Preferred Background:

Candidates with contact centre domain experience.

What We Offer:
  • Opportunity to work with leading CX technologies across global enterprises.
  • Exposure to innovative projects in the Contact Center and Customer Experience domain.
  • Flexible, remote-friendly work culture.
Technology & Tools:
  • Genesys Cloud (primary expertise)
  • MWS (Middleware/Workforce Solutions)
  • AWS Connect, Google CCAI, Nice CX
  • Analytics & Reporting Tools: QlikSense, Looker


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