
Contact Centre Expert
3 days ago
We are seeking a skilled professional with expertise in Genesys Cloud and AWS Connect to join our team.
Key Responsibilities:- Optimize customer journeys through innovative UI/UX solutions and process improvements.
- Develop and implement customer experience strategies using contact centre technologies.
- Map, analyze, and improve customer journeys using insights and data.
- Strong exposure to Genesys CX UI / AWS Connect UI consoles.
- Solid understanding of UI/UX design principles for customer-facing platforms.
- Proven track record in Customer Experience (CX) / Customer Centricity initiatives.
Candidates with contact centre domain experience.
What We Offer:- Opportunity to work with leading CX technologies across global enterprises.
- Exposure to innovative projects in the Contact Center and Customer Experience domain.
- Flexible, remote-friendly work culture.
- Genesys Cloud (primary expertise)
- MWS (Middleware/Workforce Solutions)
- AWS Connect, Google CCAI, Nice CX
- Analytics & Reporting Tools: QlikSense, Looker
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