Data Centre Solutions Specialist

19 hours ago

Mumbai, Maharashtra, India beBeeDataCentre Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title: Data Centre Professional

As a Data Centre Professional, you will be responsible for providing expert technical assistance to clients regarding data centre services, troubleshooting complex issues and escalating problems to the appropriate teams. You will build strong relationships with clients after the initial sale and act as a key point of contact for post-sales support.

Main Responsibilities:
  • Provide technical assistance to clients regarding data centre services and troubleshoot issues.
  • Build and maintain strong relationships with clients after the initial sale.
  • Collaborate with delivery and project teams to ensure seamless implementation of data centre solutions and services.
  • Monitor the performance of data centre infrastructure and proactively identify and resolve any potential issues.
  • Create and maintain documentation related to post-sales processes, troubleshooting guides and knowledge base articles.
  • Identify opportunities to upsell or cross-sell additional data centre services to existing customers.
  • Provide training and education to customers on how to effectively utilize and manage their data centre solutions.
Required Skills and Qualifications:
  • Strong understanding of data centre infrastructure, including hardware, software, networking and virtualization technologies.
  • Ability to analyse complex technical issues and develop effective solutions.
  • Excellent verbal and written communication skills to effectively interact with customers and internal teams.
  • Strong focus on providing exceptional customer service and building positive relationships.
  • Ability to collaborate effectively with cross-functional teams.
  • Adaptability to changing customer needs and priorities.
Benefits:

You will have the opportunity to work in a dynamic environment and contribute to the growth and success of our organisation. We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement.

Working Environment:

You will be working in a fast-paced environment with a team of experienced professionals who are passionate about delivering exceptional results. We value collaboration, innovation and continuous improvement, and we encourage our employees to think creatively and take ownership of their work.

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