
PC Support Specialist
1 day ago
Job Summary:
As a Desktop Engineer, you will be responsible for configuring, testing, and deploying hardware and software to users both locally and remotely. This role requires strong technical skills and the ability to work independently to troubleshoot and resolve complex issues.
">- Key Responsibilities:
- Configure, test, and deploy hardware and software to users both locally and remotely.
- Diagnose and resolve problems related to the operation of PCs on the network.
- Troubleshoot and repair break/fix issues.
- Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts.
- Provide solutions to user issues by identifying problems, researching answers, and helping to implement.
- Train users in basic problem resolution and understanding of how to make efficient use of their PCs.
- Respond to user requests and service issues in a timely and professional manner.
- Provide support via phone using remote support software.
- Create, monitor, update, and close tickets using Service Now ticketing system.
- Adhere to corporate, technology and security policies at all times while performing daily functions.
- Remain current on technical and operational details concerning PC products and support.
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Pc Lifecycle – Program Manager
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Program Manager for PC Lifecycle
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Windows 365 Cloud PC Device Administrator
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Microsoft System Support Specialist
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IT & AV Support Specialist
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Technical Support Specialist
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