Technical PC Support Specialist

5 days ago

Bengaluru, Karnataka, India beBeeTroubleshooting Full time ₹ 21,00,000 - ₹ 32,10,000

Job Title: Desktop Support Engineer

  • Job Description:

We are seeking a skilled and experienced Desktop Support Engineer to join our team. The successful candidate will be responsible for providing first-level technical support for desktops, laptops, and peripherals.

The ideal candidate will have strong hands-on experience with Outlook troubleshooting, proficiency in Windows OS configuration & installation, and working knowledge of ticketing tools like ServiceNow, Remedy, or similar.

  • Key Responsibilities:
  • Provide first-level technical support for desktops, laptops, and peripherals.
  • Troubleshoot and resolve issues related to Microsoft Outlook, including email configuration, sync issues, PST management, etc.
  • Install, configure, and maintain Windows OS and basic software applications.
  • Use ticketing tools to log, track, and close IT support tickets as per SLA.
  • Perform system upgrades, patches, and hardware/software installations.
  • Coordinate with other IT teams for escalations or network-related issues.
  • Maintain asset records and ensure proper documentation of support tasks.
  • Provide remote or onsite support to end-users across departments.

Key Skills Required:

  • Strong hands-on experience with Outlook troubleshooting.
  • Proficiency in Windows OS configuration & installation.
  • Working knowledge of ticketing tools like ServiceNow, Remedy, or similar.
  • Basic understanding of hardware and network troubleshooting.
  • Good communication and interpersonal skills.
  • Ability to handle and prioritize multiple tasks.

Eligibility Criteria:

  • Graduation in any stream (B.A., B.Sc., B.Com., B.Tech, etc.).
  • Minimum 1.5 years of relevant desktop support experience.
  • Immediate or short notice joiners preferred.

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