
French Speaking Technical Support Specialist
15 hours ago
We are seeking a highly skilled Customer Support Specialist to provide exceptional service to our clients. The ideal candidate will be responsible for resolving technical issues, processing warranty claims, and assisting with the activation of new sites.
Key Responsibilities:- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Troubleshoot technical problems with Enphase products and resolve them efficiently.
- Process warranty claims and provide pre-sales information about Enphase products.
- Assist with the activation of new Enphase sites as needed and document all activity in our central CRM/Help Desk software platform.
The successful candidate will have excellent communication skills, strong problem-solving abilities, and proficiency in French.
Requirements:- Bachelor's degree in Engineering or a related field.
- Strong analytical skills and ability to work independently.
- Proficient in French and able to communicate effectively with customers and colleagues.
- Computer literate with PC skills essential and Mac OS desirable.
This is an exciting opportunity to join our team and make a meaningful contribution to our customers' success.
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