French Customer Support Specialist

5 hours ago


Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,50,000 - ₹ 28,00,000

Job Summary

  • Provide exceptional customer service and technical support to clients in French.

Key Responsibilities:

  • Answer inbound calls, emails, and chats from customers.
  • Troubleshoot and resolve technical issues with Enphase products.
  • Assist with warranty claims and document all activity in a CRM/Help Desk software platform.
  • Provide pre-sales information about Enphase products.
  • Coordinate with Enphase Engineering to track field issues and log product bugs.
  • Participate in ongoing training and education on industry standards and Enphase product-specific information.

Requirements:

  • Graduate degree in BE/B.Tech or related field.
  • Excellent interpersonal skills and ability to build rapport with customers, peers, and managers.
  • Experience working in a fast-paced technical support or customer service position.
  • Strong verbal and written communication skills in French.
  • Proficient in computer systems (PC skills essential, Mac OS desirable).
  • A general understanding of electrical concepts, AC & DC circuits, and electronics background is highly desirable.

Benefits:

  • Support operational hours are 6:30 am - 11:00 pm, Sun to Sat.
  • Start and finish times for team members are adjusted to cover non-stop customer support across 7 days.

Other Information:

  • Candidates must be open to working on weekends.


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