Program Manager for PC Lifecycle

1 day ago

Bengaluru, Karnataka, India beBeeProgram Full time ₹ 90,00,000 - ₹ 1,20,00,000
Program Manager for PC Lifecycle Refresh">

We are looking for a skilled Program Manager to lead our PC lifecycle refresh program. The ideal candidate will have experience in ITIL processes, operational environments, and versatile implementation options.

">
  • ">
  • Review the existing fleet of PCs: Align the current PC fleet with our policy of refreshing PCs every 4 years and develop an approach for achieving this in the most optimal way.">
  • Ensure company priorities and strategies: Incorporate company priorities and strategies into the PC refresh program, considering financial commitments, acquisition and divestitures programs, and organizational development objectives.">
  • Understand user experience: Understand the key elements of an excellent user experience for the replacement of a PC and incorporate these into a standard refresh model.">
  • Capture requirements for new functionality: Capture the requirements for new functionality needed in the ServiceNow service management platform for effective PC refreshes.">
  • Develop a roadmap: Develop a roadmap for the delivery of these enhancements and manage it accordingly.">
  • Manage costs and inventory levels: Manage the costs for the refresh portion of PC lifecycle and optimize inventory levels in stock rooms across the globe to meet the PC refresh projections.">
  • Develop metrics and communication campaigns: Develop sets of metrics to show the successful outcome, timing, remaining pipeline, and spend for the PC refresh program, and manage targeted communication campaigns to ensure users within refresh groups are inspired and informed to engage and act as needed to complete successful PC refreshes.">
  • Globalize operation and experience: Globally homogenize the operation and experience for refreshes as best as possible and demonstrate this through the metrics.">
">Qualifications:">

The ideal candidate will have a Bachelor's degree in a related field with 6 years of experience or equivalent relevant experience. Desired characteristics include strong knowledge of ITIL processes, experience working in an operational environment, familiarity with versatile implementation options, and demonstrated knowledge on technical topics such as caching, APIs, data transfer, scalability, and security.

">Benefits:">

We offer total rewards that unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are designed to support your career growth and provide a healthy work-life balance.

">Relocation Assistance Provided":

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