
Senior HR Service Delivery Expert
20 hours ago
Location: Remote
Position Overview:
We are seeking a highly experienced HR Service Delivery professional with 10+ years of expertise in HR operations, process optimization, and employee services. The role involves overseeing HR service delivery processes while ensuring efficiency, compliance, and employee satisfaction.
Key Responsibilities:
- Managed end-to-end HR service delivery processes, including onboarding, employee data management, payroll coordination, benefits administration, and offboarding.
- Ensured compliance with labor laws, data privacy regulations, and organizational HR policies.
- Led the optimization of HR service platforms (Workday, SuccessFactors, Oracle HCM, ServiceNow HRSD).
- Developed and implemented continuous improvement initiatives to enhance efficiency, accuracy, and employee experience.
- Analyzed service metrics and prepared reports on SLA adherence, case resolution, and employee satisfaction.
- Collaborated with HR business partners, COEs, and leadership to align HR service delivery with organizational goals.
- Provided training and mentorship to new hires and graduate trainees on HR processes, systems, and compliance.
- Handled escalations and complex HR service cases with professionalism and resolution focus.
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