Azure Cloud Support Specialist

4 weeks ago


Jammu, Jammu and Kashmir, India RVS iGlobal Full time
Job Description

Job Title: Support Engineer

Job Summary: We are seeking a highly skilled Support Engineer to join our team at RVS iGlobal. As a Support Engineer, you will play a crucial role in ensuring the smooth operation and support of various IT systems.

Key Responsibilities:

  • Manage and troubleshoot Microsoft Azure Cloud services.
  • Manage and monitor Azure cloud environments ensuring optimal performance and security.
  • Deploy and configure virtual machines, storage, and networking components in Azure.
  • Implement and optimize Azure resources for scalability and efficiency.
  • Work with Azure Active Directory and Office 365 Admin Portal for user and group management.
  • Administer Windows servers, Domain Controllers, and Active Directory.
  • Handle Microsoft Exchange 2016 for email services and support.
  • Configure and manage inTune for device management.
  • Oversee/configure Ubiquiti WiFi access points and VLAN configurations.
  • Maintain and troubleshoot TCP/IP, DNS, and general network-related issues.
  • Implement and manage Cisco VPN solutions.
  • Manage shared drive via NTFS permissions.
  • Utilize PRTG for network monitoring and proactive issue resolution.
  • Monitor and manage shared drives ensuring optimal performance.
  • Provide desktop support for end-users resolving hardware and software issues.
  • Configure and troubleshoot desktops, laptops, and mobile devices.
  • Offer telephone support to end-users addressing queries and issues.
  • Foster a client-focused approach to understand and meet user needs.
  • Experience in working in data centers ensuring hardware reliability and uptime.

Requirements:

  • Certifications in Microsoft Azure, Office 365, and Cisco technologies are a plus.
  • Strong knowledge of Azure services including but not limited to Azure Virtual Machines, Azure Storage, Azure Networking, and Azure Security.
  • Excellent troubleshooting and problem-solving skills.
  • Proven experience in technical support or a related role with a focus on Azure cloud services.
  • Strong problem-solving skills and ability to work well under pressure.
  • Effective communication skills with the ability to convey technical concepts to both technical and non-technical audiences.

Benefits:

  • Annual Bonus
  • Provident Fund
  • Performance bonuses
  • Employees State Insurance Corporation
  • Medical Insurance
  • Night Allowances
  • Pick and Drop facilities (Only for Female Staff)
  • Day outs for Staff
  • Team Lunches
  • Maternity/Paternity leaves
  • Retirement Benefits
  • National and International tour packages after successful completion of service as per company policies
  • Paid Time Off
  • Flexible work schedules and workplace perks like onsite snacks
  • Flexible working

Requirements for the Role:

  • Bachelor's Degree in Information Technology (or related technical discipline).
  • Freshers can be considered and it will be great in case of 1-3 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience.
  • Passion to be a part of a hard-working and winning team.
  • Willing to work in a 24x7 environment and provide weekend coverage, if needed.
  • Ability to multitask in a fast-paced environment.
  • Excellent ability to learn and articulate software-related and technical concepts.
  • Strong active listening skills and excellent written and oral communication skills.
  • Excellent Customer Service Orientation.
  • Strong attention to detail when communicating with customers (verbal & written).
  • Ability to empathize with customers and convey confidence.
  • Expertise in working with Microsoft Excel.
  • Extensive Network knowledge.
  • Familiarity with Windows Server 2016/2019/2022.
  • Familiarity with cloud technologies like Office365, Google Suite, and Azure platform.


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