Technical Support Specialist

1 week ago


Jammu, Jammu and Kashmir, India RVS iGlobal Full time
About the Job

RVS iGlobal is seeking a skilled Technical Support Specialist to provide technical assistance and resolve issues for our customers. The successful candidate will be the first point of contact for our customers and will be responsible for managing and resolving customer issues.


  • Key Responsibilities
  • Act as the first point of contact for customers seeking technical support via phone, email, or chat.
  • Manage and resolve customer issues by utilizing ticketing tools to track and monitor support requests.
  • Identify, diagnose, and troubleshoot basic technical issues related to desktops, networks, and hardware.
  • Escalate complex issues to higher-level technical teams when necessary.
  • Assist in configuring and troubleshooting remote systems using Remote Monitoring and Management (RMM) tools.
  • Ensure timely follow-ups and resolution of tickets while maintaining a high level of customer satisfaction.
  • Provide updates and feedback to customers regarding the status of their support cases.

Requirements

Required Skills and Qualifications

  • Excellent verbal and written communication skills with the ability to convey technical information clearly.
  • Experience with ticketing systems such as Autotask, Kaseya, Zendesk, or ServiceNow.
  • Knowledge of Remote Monitoring and Management (RMM) tools such as ConnectWise, SolarWinds, VSA, or others.
  • Basic understanding of desktop troubleshooting, networking, and hardware components.
  • Ability to work in a fast-paced environment while managing multiple customer interactions simultaneously.
  • Strong problem-solving and analytical skills.
  • Customer-oriented mindset with a focus on delivering positive experiences.

About RVS iGlobal

RVS iGlobal is a premier White Label Tech Support Company that caters to mid-sized and large IT businesses, including Tech Providers, Managed Service Providers, IT Service Providers, Cloud Service Providers, and SAAS vendors. We are dedicated to providing top-tier IT solutions and helping businesses around the world streamline their operations and deliver exceptional service to their customers.



  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    Job Title: Cloud Infrastructure Support SpecialistAt RVS iGlobal, we are seeking a highly skilled Cloud Infrastructure Support Specialist to join our team. The ideal candidate will possess expertise in Microsoft Azure Cloud services and infrastructure management.Key Responsibilities:Manage and troubleshoot Microsoft Azure Cloud services.Administer Windows...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    Job DescriptionWe are seeking a highly skilled Azure Cloud Support Specialist to join our team at RVS iGlobal. As a key member of our technical support team, you will be responsible for providing top-notch support for our clients' Microsoft Azure cloud services.Key Responsibilities:Manage and troubleshoot Microsoft Azure cloud services.Administer Windows...


  • Jammu, Jammu and Kashmir, India uflex Full time

    Job Summary: We are seeking a skilled Junior Engineer to join our Packaging team in Jammu. As a Packaging Technical Specialist, you will be responsible for lamination processes, machine settings, and quality control.Laminate materials as per production plan and agreed specifications.Set up and operate machines efficiently.Conduct regular quality control...


  • Jammu, Jammu and Kashmir, India uflex Full time

    Job SummaryWe are seeking a skilled Packaging Technical Specialist to join our team at uflex. The successful candidate will be responsible for ensuring defect-free material after doctoring and maintaining ALC to avoid mix-ups and waste control.Key ResponsibilitiesMachine setting and changeover, as well as machine operations.Regular quality control throughout...


  • Jammu, Jammu and Kashmir, India uflex Full time

    Job SummaryWe are seeking a skilled Packaging Technical Specialist to join our team at uflex. The successful candidate will be responsible for ensuring defect-free material after doctoring and maintaining ALC to avoid mix-ups and wastage control.Key ResponsibilitiesMachine setting and changeover, and machine operations.Regular quality control throughout the...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    Job DescriptionWe are seeking a highly skilled Azure Cloud Support Specialist to join our team at RVS iGlobal. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients on Microsoft Azure cloud services.Key Responsibilities:Microsoft Azure Cloud:Manage and troubleshoot Microsoft Azure cloud...


  • Jammu, Jammu and Kashmir, India Larsen & Toubro Full time

    At Larsen & Toubro, we are seeking a skilled IT Technician to join our team. In this role, you will be responsible for installing and maintaining computer systems and networks to ensure optimal functionality. You will also provide training to users on safe and appropriate usage of the IT infrastructure. To succeed in this position, you must have a thorough...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    RVS iGlobal is seeking a skilled Customer Service Representative to provide technical assistance and resolve issues for customers based in the UK, USA, and Europe. In this role, you will be the first point of contact for customers, providing timely and effective support to ensure a high level of customer satisfaction.Key Responsibilities:Manage and resolve...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    Job DescriptionJob Title: Support EngineerJob Summary: We are seeking a highly skilled Support Engineer to join our team at RVS iGlobal. As a Support Engineer, you will play a crucial role in ensuring the smooth operation and support of various IT systems.Key Responsibilities:Manage and troubleshoot Microsoft Azure Cloud services.Manage and monitor Azure...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    Job DescriptionJob Title: Support EngineerJob Summary: We are seeking a highly skilled Support Engineer to join our team at RVS iGlobal. As a Support Engineer, you will play a crucial role in ensuring the smooth operation and support of our IT systems, specializing in Microsoft Azure Cloud and Infrastructure.Key Responsibilities:Microsoft Azure Cloud:Manage...


  • Jammu, Jammu and Kashmir, India Larsen & Toubro Full time

    **Job Description:**At Larsen & Toubro, we seek a highly skilled Grouting and Ground Treatment Specialist to join our team.**Responsibilities:**Coordinate all grouting, ground treatment, and related activities for tunnels as per technical requirements.Monitor and observe drilling and grouting parameters during drilling, Lugeon test, and grouting for Curtain...


  • Jammu, Jammu and Kashmir, India Larsen & Toubro Full time

    Electrical Systems SpecialistLarsen & Toubro seeks a skilled Electrical Systems Specialist to join our team. Key responsibilities include designing, maintaining, and implementing electrical systems for industrial, commercial, and domestic purposes. Additionally, the successful candidate will perform a range of engineering tasks using computer-assisted design...


  • Jammu, Jammu and Kashmir, India uflex Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Technical Trainee to join our Packaging team at uflex. As a Technical Trainee, you will be responsible for ensuring defect-free material after doctoring and maintaining ALC to avoid mix-ups and wastage control.Key ResponsibilitiesMachine setting and changeover, as well as machine operations, to...


  • Jammu, Jammu and Kashmir, India uflex Full time

    Job SummaryAs a Packaging Technical Trainee at uflex, you will be responsible for ensuring defect-free material after doctoring and maintaining ALC to avoid mix-ups and waste control. Your duties will also include machine setting, changeovers, and operations, as well as regular quality control checks throughout the shift and visual quality...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    Job DescriptionRole SummaryAs a Support Engineer at RVS iGlobal, you will play a critical role in ensuring the smooth operation and support of various IT systems. This position encompasses a wide range of responsibilities, including managing Microsoft Azure Cloud services, providing desktop support, and ensuring the security and functionality of network...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    Job DescriptionJob Title: Support Engineer - Microsoft Azure Cloud and InfrastructureJob Summary:RVS iGlobal is seeking a highly skilled Support Engineer to join our team. As a Support Engineer, you will be responsible for providing technical support and assistance to our clients and internal teams. You will work closely with our engineering teams to resolve...


  • Jammu, Jammu and Kashmir, India Larsen & Toubro Full time

    Tunnel Boring Machine (TBM) Operations Specialist  - Larsen & ToubroJob SummaryWe are seeking a highly skilled Senior TBM Operations Specialist to join our team. The successful candidate will be responsible for the operation and maintenance of Tunnel Boring Machines (TBMs) in various projects across the country.Key ResponsibilitiesSupervise and coordinate...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    About the RoleWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at RVS iGlobal. As a Technical Support Specialist, you will be the first point of contact for our customers, providing technical assistance and resolving issues to ensure a high level of customer satisfaction.Key ResponsibilitiesManage and resolve...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    Job Title: Azure Cloud Support EngineerJob Summary:RVS iGlobal is seeking a highly skilled Azure Cloud Support Engineer to join our team. As a key member of our technical support group, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of our cloud infrastructure.Key Responsibilities:Cloud Support:...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our Technical Support team. In this role, you will be the first point of contact for our customers, providing technical assistance and resolving issues to ensure a high level of customer satisfaction.Key Responsibilities:Act as the first point of contact for customers seeking...