Technical Support Specialist
1 week ago
RVS iGlobal is seeking a skilled Technical Support Specialist to provide technical assistance and resolve issues for our customers. The successful candidate will be the first point of contact for our customers and will be responsible for managing and resolving customer issues.
- Key Responsibilities
- Act as the first point of contact for customers seeking technical support via phone, email, or chat.
- Manage and resolve customer issues by utilizing ticketing tools to track and monitor support requests.
- Identify, diagnose, and troubleshoot basic technical issues related to desktops, networks, and hardware.
- Escalate complex issues to higher-level technical teams when necessary.
- Assist in configuring and troubleshooting remote systems using Remote Monitoring and Management (RMM) tools.
- Ensure timely follow-ups and resolution of tickets while maintaining a high level of customer satisfaction.
- Provide updates and feedback to customers regarding the status of their support cases.
Requirements
Required Skills and Qualifications
- Excellent verbal and written communication skills with the ability to convey technical information clearly.
- Experience with ticketing systems such as Autotask, Kaseya, Zendesk, or ServiceNow.
- Knowledge of Remote Monitoring and Management (RMM) tools such as ConnectWise, SolarWinds, VSA, or others.
- Basic understanding of desktop troubleshooting, networking, and hardware components.
- Ability to work in a fast-paced environment while managing multiple customer interactions simultaneously.
- Strong problem-solving and analytical skills.
- Customer-oriented mindset with a focus on delivering positive experiences.
About RVS iGlobal
RVS iGlobal is a premier White Label Tech Support Company that caters to mid-sized and large IT businesses, including Tech Providers, Managed Service Providers, IT Service Providers, Cloud Service Providers, and SAAS vendors. We are dedicated to providing top-tier IT solutions and helping businesses around the world streamline their operations and deliver exceptional service to their customers.
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