Customer Service Representative Technical Support

4 weeks ago


Jammu, Jammu and Kashmir, India RVS iGlobal Full time

RVS iGlobal is seeking a skilled Customer Service Representative to provide technical assistance and resolve issues for customers based in the UK, USA, and Europe. In this role, you will be the first point of contact for customers, providing timely and effective support to ensure a high level of customer satisfaction.

Key Responsibilities:

  • Manage and resolve customer issues using ticketing tools to track and monitor support requests.
  • Identify, diagnose, and troubleshoot basic technical issues related to desktops, networks, and hardware.
  • Escalate complex issues to higher-level technical teams when necessary.
  • Assist in configuring and troubleshooting remote systems using Remote Monitoring and Management (RMM) tools.
  • Ensure timely follow-ups and resolution of tickets while maintaining a high level of customer satisfaction.
  • Provide updates and feedback to customers regarding the status of their support cases.
  • Collaborate with internal teams to ensure customer issues are resolved effectively and efficiently.

Requirements:

  • Excellent verbal and written communication skills with the ability to convey technical information clearly.
  • Experience with ticketing systems such as Autotask, Kaseya, Zendesk, or ServiceNow.
  • Knowledge of Remote Monitoring and Management (RMM) tools such as ConnectWise, SolarWinds, VSA, or others.
  • Basic understanding of desktop troubleshooting, networking, and hardware components.
  • Ability to work in a fast-paced environment while managing multiple customer interactions simultaneously.
  • Strong problem-solving and analytical skills.
  • Customer-oriented mindset with a focus on delivering positive experiences.

Preferred Qualifications:

  • Certifications such as CompTIA A+, Network+, or equivalent are a plus.
  • Prior experience in technical support or customer service within an IT environment.
  • Familiarity with ITIL best practices.

Benefits:

  • Annual Bonus
  • Provident Fund
  • Performance bonuses
  • Employees State Insurance Corporation
  • Medical Insurance
  • Night Allowances
  • Pick and Drop facilities (Only for Female Staff)
  • Dayouts for Staff
  • Team Lunches
  • Maternity/Paternity leaves
  • Retirement Benefits
  • National and International tour packages after successful completion of service as per company policies
  • Paid Time Off
  • Flexible work schedules and workplace perks like on-site snacks
  • Flexible working


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    About RVS iGlobalWe are a premier White Label Tech Support Company catering to midsized and large IT businesses, including Tech Providers, Managed Service Providers, IT Service Providers, Cloud Service Providers, and SAAS vendors, offering 24x7x365 support.Our unique business model allows us to deliver flexible White Label Services with a guarantee of at...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    Job Title: Customer Service RepresentativeRVS iGlobal is seeking a skilled Customer Service Representative to join our Technical Support team. As the first point of contact for our customers, you will provide technical assistance and resolve issues to ensure a high level of customer satisfaction.Key Responsibilities:Manage and resolve customer issues using...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    About the Role:RVS iGlobal is seeking a skilled Customer Service Representative to join our Technical Support team. As the first point of contact for our customers, you will provide technical assistance and resolve issues to ensure a high level of customer satisfaction.Key Responsibilities:Manage and resolve customer issues using ticketing tools to track and...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our Technical Support team. In this role, you will be the first point of contact for our customers, providing technical assistance and resolving issues to ensure a high level of customer satisfaction.Key Responsibilities:Act as the first point of contact for customers seeking...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    About the JobRVS iGlobal is seeking a skilled Technical Support Specialist to provide technical assistance and resolve issues for our customers. The successful candidate will be the first point of contact for our customers and will be responsible for managing and resolving customer issues.Key ResponsibilitiesAct as the first point of contact for customers...


  • Jammu, Jammu and Kashmir, India WISHFIN Full time

    Key Responsibilities:Active People SkillsExcellent English Language ProficiencyKey Skills:Strong Communication Skills for effective sales closing process.Experienced In Calling Or Health Insurance is a significant advantage.Ensure No Losses Or Errors Occurred while assisting customers.Prevent Mis-Selling/Fraud in the processes.Adhere To And Support Company...


  • Jammu, Jammu and Kashmir, India Piramal Group Full time

    Job Overview: We are seeking a highly skilled Regional Sales Representative to drive secondary sales and merchandising in the Piramal Consumer Products Division. The successful candidate will build and develop long-term relationships with retailers, wholesalers, and distributors. Key responsibilities include negotiation, distributor management, and effective...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    Job DescriptionRole SummaryAs a Support Engineer at RVS iGlobal, you will play a critical role in ensuring the smooth operation and support of various IT systems. This position encompasses a wide range of responsibilities, including managing Microsoft Azure Cloud services, providing desktop support, and ensuring the security and functionality of network...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    Job DescriptionJob Title: Support EngineerJob Summary: We are seeking a highly skilled Support Engineer to join our team at RVS iGlobal. As a Support Engineer, you will play a crucial role in ensuring the smooth operation and support of various IT systems.Key Responsibilities:Manage and troubleshoot Microsoft Azure Cloud services.Manage and monitor Azure...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    Job DescriptionWe are seeking a highly skilled Azure Cloud Support Specialist to join our team at RVS iGlobal. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients on Microsoft Azure cloud services.Key Responsibilities:Microsoft Azure Cloud:Manage and troubleshoot Microsoft Azure cloud...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    Job Title: Azure Cloud Support EngineerJob Summary:RVS iGlobal is seeking a highly skilled Azure Cloud Support Engineer to join our team. As a key member of our technical support group, you will be responsible for providing top-notch support to our clients and ensuring the smooth operation of our cloud infrastructure.Key Responsibilities:Cloud Support:...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    Job DescriptionWe are seeking a highly skilled Azure Cloud Support Specialist to join our team at RVS iGlobal. As a key member of our technical support team, you will be responsible for providing top-notch support for our clients' Microsoft Azure cloud services.Key Responsibilities:Manage and troubleshoot Microsoft Azure cloud services.Administer Windows...


  • Jammu, Jammu and Kashmir, India Royal Enfield Full time

    Job Title: Service Operations ManagerJob Summary:Royal Enfield is seeking a highly skilled Service Operations Manager to lead the implementation of various service processes and provide guidance on overall business operations. The incumbent will identify areas for improvements and support the implementation of new projects.Key Responsibilities:Create...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    Job Title: Cloud Infrastructure Support SpecialistAt RVS iGlobal, we are seeking a highly skilled Cloud Infrastructure Support Specialist to join our team. The ideal candidate will possess expertise in Microsoft Azure Cloud services and infrastructure management.Key Responsibilities:Manage and troubleshoot Microsoft Azure Cloud services.Administer Windows...

  • Area Manager

    4 weeks ago


    Jammu, Jammu and Kashmir, India Royal Enfield Full time

    Job Title: Area Manager - Service LeadJob Summary:As an Area Manager - Service Lead at Royal Enfield, you will be responsible for leading the implementation of various service processes and providing guidance on overall business operations. You will identify areas for improvements and support the implementation of new projects.Key Responsibilities:Create...


  • Jammu, Jammu and Kashmir, India Larsen & Toubro Full time

    At Larsen & Toubro, we are seeking a skilled IT Technician to join our team. In this role, you will be responsible for installing and maintaining computer systems and networks to ensure optimal functionality. You will also provide training to users on safe and appropriate usage of the IT infrastructure. To succeed in this position, you must have a thorough...

  • ELV Project Manager

    4 weeks ago


    Jammu, Jammu and Kashmir, India T&N Business Services Pvt. Ltd Full time

    Job SummaryWe are seeking a highly skilled and experienced Project Manager - Low Voltage Systems to join our team at T&N Business Services Pvt. Ltd. The successful candidate will be responsible for the management of projects across Indian Territory, ensuring timely execution, quality standards, and customer satisfaction.Key ResponsibilitiesOverall leadership...


  • Jammu, Jammu and Kashmir, India OS Mgmt Consulting Services Full time

    We are seeking a skilled Insurance Sales Representative to expand our business by acquiring new clients and formulating strong relationships to ensure growth and our firm's prestige.The ideal candidate will have a strong understanding of insurance plans, ability to work with computers, and excellent communication and presentation skills.This role requires a...

  • Area Manager

    2 weeks ago


    Jammu, Jammu and Kashmir, India Royal Enfield Full time

    Job Title: Area Manager - Service LeadAbout the Role:As a key member of our service team, you will be responsible for driving service performance and excellence across our dealer network.Key Responsibilities:Develop and implement service strategies to improve customer satisfaction and loyaltyCollaborate with dealers to establish and achieve service...


  • Jammu, Jammu and Kashmir, India OS Mgmt Consulting Services Full time

    We are seeking an experienced Insurance Sales Representative to expand our business by selling new insurance contracts and adjusting existing ones. The ideal candidate will have a strong understanding of insurance plans and be able to work effectively with clients to identify their needs and provide tailored solutions. Key responsibilities include:Designing...