Customer Service Representative

1 week ago


Jammu, Jammu and Kashmir, India RVS iGlobal Full time
About the Role

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at RVS iGlobal. As a Technical Support Specialist, you will be the first point of contact for our customers, providing technical assistance and resolving issues to ensure a high level of customer satisfaction.

Key Responsibilities
  • Manage and resolve customer issues by utilizing ticketing tools to track and monitor support requests.
  • Identify, diagnose, and troubleshoot basic technical issues related to desktops, networks, and hardware.
  • Escalate complex issues to higher-level technical teams when necessary.
  • Assist in configuring and troubleshooting remote systems using Remote Monitoring and Management (RMM) tools.
  • Ensure timely follow-ups and resolution of tickets while maintaining a high level of customer satisfaction.
  • Provide updates and feedback to customers regarding the status of their support cases.
  • Collaborate with internal teams to ensure customer issues are resolved effectively and efficiently.
Requirements

Required Skills and Qualifications:

  • Excellent verbal and written communication skills with the ability to convey technical information clearly.
  • Experience with ticketing systems such as Autotask, Kaseya, Zendesk, or ServiceNow.
  • Knowledge of Remote Monitoring and Management (RMM) tools such as ConnectWise, SolarWinds, VSA, or others.
  • Basic understanding of desktop troubleshooting, networking, and hardware components.
  • Ability to work in a fast-paced environment while managing multiple customer interactions simultaneously.
  • Strong problem-solving and analytical skills.
  • Customer-oriented mindset with a focus on delivering positive experiences.

Preferred Qualifications:

  • Certifications such as CompTIA A+, Network+, or equivalent are a plus.
  • Prior experience in technical support or customer service within an IT environment.
  • Familiarity with ITIL best practices.
Benefits

We offer a range of benefits to our employees, including annual bonuses, provident fund, performance bonuses, and more.



  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    Job Title: Customer Service RepresentativeRVS iGlobal is seeking a skilled Customer Service Representative to join our Technical Support team. As the first point of contact for our customers, you will provide technical assistance and resolve issues to ensure a high level of customer satisfaction.Key Responsibilities:Manage and resolve customer issues using...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    About the RoleWe are seeking a highly motivated and skilled Customer Service Representative to join our Technical Support team. In this role, you will be the first point of contact for our customers, providing technical assistance and resolving issues to ensure a high level of customer satisfaction.Key ResponsibilitiesAct as the first point of contact for...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    RVS iGlobal is seeking a skilled Customer Service Representative to provide technical assistance and resolve issues for customers based in the UK, USA, and Europe. In this role, you will be the first point of contact for customers, providing timely and effective support to ensure a high level of customer satisfaction.Key Responsibilities:Manage and resolve...


  • Jammu, Jammu and Kashmir, India Royal Enfield Full time

    Job Title: Service Operations ManagerJob Summary:Royal Enfield is seeking a highly skilled Service Operations Manager to lead the implementation of various service processes and provide guidance on overall business operations. The incumbent will identify areas for improvements and support the implementation of new projects.Key Responsibilities:Create...

  • Area Manager

    1 week ago


    Jammu, Jammu and Kashmir, India Royal Enfield Full time

    Job Title: Area Manager - ServiceAt Royal Enfield, we are seeking a highly skilled and experienced Area Manager - Service to lead our dealer service performance in the region. As a key member of our team, you will be responsible for implementing various service processes and providing guidance on overall business operations.Key Responsibilities:Create...

  • Area Manager

    1 week ago


    Jammu, Jammu and Kashmir, India Royal Enfield Full time

    Job Title: Area Manager - ServiceAt Royal Enfield, we are seeking a highly skilled and experienced Area Manager - Service to lead our dealer service performance in the region. As a key member of our team, you will be responsible for implementing various service processes and providing guidance on overall business operations.Key Responsibilities:Create...

  • Area Manager

    1 day ago


    Jammu, Jammu and Kashmir, India Royal Enfield Full time

    Job Title: Area Manager - Service LeadJob Summary:As an Area Manager - Service Lead at Royal Enfield, you will be responsible for leading the implementation of various service processes and providing guidance on overall business operations. You will identify areas for improvements and support the implementation of new projects.Key Responsibilities:Create...


  • Jammu, Jammu and Kashmir, India Ferrero Full time

    About FerreroFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero...


  • Jammu, Jammu and Kashmir, India Ferrero Full time

    About FerreroFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero...

  • IT System Engineer

    1 week ago


    Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    Job Title: IT System EngineerRVS iGlobal is seeking a highly skilled IT System Engineer to join our team. As an IT System Engineer, you will be responsible for providing technical support and troubleshooting services to our clients.Job Responsibilities:Provide technical support and troubleshooting services to clients via phone and email.Perform basic level 1...


  • Jammu, Jammu and Kashmir, India Sika Full time

    Job Title: Sales and Marketing ManagerJob Summary:We are seeking a highly motivated and experienced Sales and Marketing Manager to join our team at Sika. The successful candidate will be responsible for driving sales growth, developing and executing marketing strategies, and building strong relationships with customers and stakeholders.Key...

  • Pharmacy Assistant

    1 week ago


    Jammu, Jammu and Kashmir, India Apollo Pharmacy Full time

    Job SummaryApollo Pharmacy is seeking a highly skilled and motivated Pharmacy Assistant to join our team. As a Pharmacy Assistant, you will play a vital role in ensuring the smooth operation of our pharmacy, providing exceptional customer service, and maintaining accurate inventory management.ResponsibilitiesAssist pharmacists in dispensing medications,...

  • Pharmacy Assistant

    1 week ago


    Jammu, Jammu and Kashmir, India Apollo Pharmacy Full time

    Job SummaryApollo Pharmacy is seeking a highly skilled and motivated Pharmacy Assistant to join our team. As a Pharmacy Assistant, you will play a vital role in ensuring the smooth operation of our pharmacy, providing exceptional customer service, and maintaining accurate inventory management.ResponsibilitiesAssist pharmacists in dispensing medications,...

  • Pharmacy Assistant

    1 week ago


    Jammu, Jammu and Kashmir, India Apollo Pharmacy Full time

    Job SummaryApollo Pharmacy is seeking a highly skilled and motivated Pharmacy Assistant to join our team. As a Pharmacy Assistant, you will play a vital role in ensuring the smooth operation of our pharmacy, providing exceptional customer service, and maintaining accurate inventory management.ResponsibilitiesAssist pharmacists in dispensing medications,...

  • Pharmacy Assistant

    1 week ago


    Jammu, Jammu and Kashmir, India Apollo Pharmacy Full time

    Job SummaryApollo Pharmacy is seeking a highly skilled and motivated Pharmacy Assistant to join our team. As a Pharmacy Assistant, you will play a vital role in ensuring the smooth operation of our pharmacy, providing exceptional customer service, and maintaining accurate inventory management.ResponsibilitiesAssist pharmacists in dispensing medications,...

  • Pharmacy Assistant

    1 week ago


    Jammu, Jammu and Kashmir, India Apollo Pharmacy Full time

    Job Title: Pharmacy AssistantJob Summary:We are seeking a highly skilled and motivated Pharmacy Assistant to join our team at Apollo Pharmacy. As a Pharmacy Assistant, you will play a vital role in ensuring the smooth operation of our pharmacy, providing excellent customer service, and maintaining accurate inventory management.Responsibilities:Assist...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    Job DescriptionJob Title: Support EngineerJob Summary: We are seeking a highly skilled Support Engineer to join our team at RVS iGlobal. As a Support Engineer, you will play a crucial role in ensuring the smooth operation and support of various IT systems.Key Responsibilities:Manage and troubleshoot Microsoft Azure Cloud services.Manage and monitor Azure...


  • Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    Job DescriptionJob Title: Support EngineerJob Summary: We are seeking a highly skilled Support Engineer to join our team at RVS iGlobal. As a Support Engineer, you will play a crucial role in ensuring the smooth operation and support of our IT systems, specializing in Microsoft Azure Cloud and Infrastructure.Key Responsibilities:Microsoft Azure Cloud:Manage...

  • Pharmacy Assistant

    1 week ago


    Jammu, Jammu and Kashmir, India Apollo Pharmacy Full time

    Job SummaryApollo Pharmacy is seeking a highly skilled and motivated Pharmacy Assistant to join our team. As a Pharmacy Assistant, you will play a vital role in ensuring the smooth operation of our pharmacy, providing exceptional customer service, and maintaining accurate inventory management.ResponsibilitiesAssist pharmacists in dispensing medications,...

  • Pharmacy Assistant

    1 week ago


    Jammu, Jammu and Kashmir, India Apollo Pharmacy Full time

    Job SummaryApollo Pharmacy is seeking a highly skilled and motivated Pharmacy Assistant to join our team. As a Pharmacy Assistant, you will play a vital role in ensuring the smooth operation of our pharmacy, providing exceptional customer service, and maintaining accurate inventory management.ResponsibilitiesAssist pharmacists in dispensing medications,...