Customer Service Representative

3 months ago

Jammu, India RVS iGlobal Full time


RVSiGlobal is currently looking for a Customer Service RepresentativeTechnical Support to support the growing demand of tech supportqueries coming on to our Network Operations Centre in Jammu.. Inthis role you will be the first point of contact for our customersbased out of UK USA and EUROPE providing technical assistance andresolving issues to ensure a high level of customersatisfaction.


JobTitle:Customer Service Representative TechnicalSupport
Location:RVS iGlobal Jammu
Department:ITSupport
JobType:Onsite


AboutUs:

AtRVS iGlobal we are dedicated to providing toptier IT solutionshelping businesses around the world streamline their operations anddeliver exceptional service to their customers. As a premier WhiteLabel Tech Support Company we cater to midsized and large ITbusinesses including Tech Providers Managed Service Providers ITService Providers Cloud Service Providers and SAAS vendors offering24x7x365support.

Ourunique business model allows us to deliver flexible White LabelServices with a guarantee of at least 50% cost savings withoutsacrificing service quality. With a presence spanning across theUSA Europe and Asia we are proud to be recognized for deliveringexcellent services from our stateoftheart Technical Operationscentres located in London andIndia.

AtRVS iGlobal we understand the importance of following our clientsSLAs standards and procedures to ensure seamless and smooth servicedelivery. Our team of highly trained certified professionals iscommitted to providing exceptional technical support while adaptingto the unique needs of each business weserve.

AbouttheRole:

Weare currently seeking a motivated and skilled Customer ServiceRepresentative to join our Technical Support team. In this role youwill be the first point of contact for our customers providingtechnical assistance and resolving issues to ensure a high level ofcustomersatisfaction.

KeyResponsibilities:

  • Actas the first point of contact for customers seeking technicalsupport via phone email orchat.
  • Manageand resolve customer issues by utilising ticketing tools to trackand monitor supportrequests.
  • Identifydiagnose and troubleshoot basic technical issues related todesktops networks andhardware.
  • Escalatecomplex issues to higherlevel technical teams whennecessary.
  • Assistin configuring and troubleshooting remote systems using RemoteMonitoring and Management (RMM)tools.
  • Ensuretimely followups and resolution of tickets while maintaining a highlevel of customersatisfaction.
  • Provideupdates and feedback to customers regarding the status of theirsupportcases.
  • Collaboratewith internal teams to ensure customer issues are resolvedeffectively andefficiently




Requirements


RequiredSkills andQualifications:

  • Excellentverbal and written communication skills with the ability to conveytechnical informationclearly.
  • Experiencewith ticketing systems such as Autotask Kaseya Zendesk orServiceNow.
  • Knowledgeof Remote Monitoring and Management (RMM) tools such as ConnectWiseSolarWinds VSA orothers.
  • Basicunderstanding of desktop troubleshooting networking and hardwarecomponents.
  • Abilityto work in a fastpaced environment while managing multiplecustomers interactionssimultaneously.
  • Strongproblemsolving and analyticalskills.
  • Customerorientedmindset with a focus on delivering positiveexperiences.

PreferredQualifications:

  • Certificationssuch as CompTIA A Network or equivalent are aplus.
  • Priorexperience in technical support or customer service within an ITenvironment.
  • Familiaritywith ITIL bestpractices.




Benefits


Annual Bonus

ProvidentFund

Performancebonuses

Employees State InsuranceCorporation

MedicalInsurance

NightAllowances

Pick and Drop facilities (Only for FemaleStaff)

Dayouts forStaff

TeamLunches

Maternity/ Paternityleaves

RetirementBenefits

National and International tour packages after successfulcompletion of service as per companypolicies

Paid TimeOff

Flexiblework schedules and workplace perks like onsitesnacks

Flexibleworking




Required Skills and Qualifications: Excellent verbal and writtencommunication skills with the ability to convey technicalinformation clearly. Experience with ticketing systems such asAutotask, Kaseya, Zendesk, or ServiceNow. Knowledge of RemoteMonitoring and Management (RMM) tools such as ConnectWise,SolarWinds, VSA, or others. Basic understanding of desktoptroubleshooting, networking, and hardware components. Ability towork in a fast-paced environment while managing multiple customersinteractions simultaneously. Strong problem-solving and analyticalskills. Customer-oriented mindset with a focus on deliveringpositive experiences. Preferred Qualifications: Certifications suchas CompTIA A+, Network+, or equivalent are a plus. Prior experiencein technical support or customer service within an IT environment.Familiarity with ITIL best practices.

  • Customer Service Representative

    4 weeks ago

    Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    Job Title: Customer Service RepresentativeRVS iGlobal is seeking a skilled Customer Service Representative to join our Technical Support team. As the first point of contact for our customers, you will provide technical assistance and resolve issues to ensure a high level of customer satisfaction.Key Responsibilities:Manage and resolve customer issues using...

  • Customer Service Representative

    3 weeks ago

    Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    About RVS iGlobalWe are a premier White Label Tech Support Company catering to midsized and large IT businesses, including Tech Providers, Managed Service Providers, IT Service Providers, Cloud Service Providers, and SAAS vendors, offering 24x7x365 support.Our unique business model allows us to deliver flexible White Label Services with a guarantee of at...

  • Customer Service Representative

    2 months ago

    Jammu, India RVS iGlobal Full time

    RVS iGlobal is currently looking for a Customer Service Representative Technical Support to support the growing demand of tech support queries coming on to our Network Operations Centre in Jammu. . In this role you will be the first point of contact for our customers based out of UK USA and EUROPE providing technical assistance and resolving issues to...

  • Customer Service Representative

    1 month ago

    jammu, India RVS iGlobal Full time

    RVS iGlobal is currently looking for a Customer Service Representative Technical Support to support the growing demand of tech support queries coming on to our Network Operations Centre in Jammu. . In this role you will be the first point of contact for our customers based out of UK USA and EUROPE providing technical assistance and resolving issues to...

  • Customer Service Representative

    4 weeks ago

    jammu, India RVS iGlobal Full time

    RVS iGlobal is currently looking for a Customer Service Representative Technical Support to support the growing demand of tech support queries coming on to our Network Operations Centre in Jammu. . In this role you will be the first point of contact for our customers based out of UK USA and EUROPE providing technical assistance and resolving issues to...

  • Customer Service Representative

    4 weeks ago

    Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    About the Role:RVS iGlobal is seeking a skilled Customer Service Representative to join our Technical Support team. As the first point of contact for our customers, you will provide technical assistance and resolve issues to ensure a high level of customer satisfaction.Key Responsibilities:Manage and resolve customer issues using ticketing tools to track and...

  • Customer Service Representative Specialist

    2 weeks ago

    Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our Technical Support team. In this role, you will be the first point of contact for our customers, providing technical assistance and resolving issues to ensure a high level of customer satisfaction.Key Responsibilities:Act as the first point of contact for customers seeking...

  • Customer Service Representative Technical Support

    4 weeks ago

    Jammu, Jammu and Kashmir, India RVS iGlobal Full time

    RVS iGlobal is seeking a skilled Customer Service Representative to provide technical assistance and resolve issues for customers based in the UK, USA, and Europe. In this role, you will be the first point of contact for customers, providing timely and effective support to ensure a high level of customer satisfaction.Key Responsibilities:Manage and resolve...

  • Csr (Customer Service Representative)

    1 month ago

    Srinagar, Jammu and Kashmir, India Infinity Access Technologies Pvt Ltd Full time

    **Job Summary** We are looking for a proactive and results-driven **Customer Service Representative** to assist in sales and business development by generating leads, engaging with potential clients, and setting up appointments for our sales team. **Key Responsibilities**: - **Cold Calling**: Make outbound calls to potential clients to introduce our...

  • Customer Support Agent

    6 months ago

    Jammu, India Pramogh Full time

    **Customer Service Agent Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...

  • Sales Representative

    5 months ago

    Jammu, India ThinkResource Infosolutions Full time

    Key Responsibilities: - Develop and implement sales strategies to achieve revenue targets and expand market share in Ahmedabad and surrounding areas. - Identify and prospect potential customers, including retailers, wholesalers, and distributors in the FMCG sector. - Build and maintain strong relationships with existing and new customers to ensure customer...

  • Customer Service Representative

    2 months ago

    Srinagar, Jammu and Kashmir, India Wishfin Full time

    Should become link in between networked financial institutions and customers and help customers in getting their queries resolved on time by them. - Able to communicate with customers of diverse background, should understand their needs and help customers by resolving their issues and co ordinate with banks and nbfc's to provide customers with best of their...

  • Field Sales Representative

    5 months ago

    Jammu, India ThinkResource Infosolutions Pvt Ltd Full time

    Job Title: SALES OFFICER & SALES REPRESENTATIVE Location: Jammu, Amritsar, Kerala Company Overview: Rewynd is a healthy snacks manufacturing company with operations at the pan-India level and corporate and state-of-the-art facilities in Ahmedabad, Kalupur. We believe in and work with the thought process to lead and give healthy lifestyles to...

  • Sales Representative

    5 months ago

    Jammu, India Mansarovar Products and Services Full time

    Urgent Requirement for Sales Representative for TATA associated construction company in and around Jammu Region Experience: 1-2 years in industry buying and selling Education Qualification: +2/diploma/equivalent **Job Description**: 1. Meeting new clients and presenting the product 2. Sending quotation and follow ups 3. Inquiry Generation 4. Price...

  • Opening for Medical Sales Representative

    4 weeks ago

    Jammu, India Aatish Management Consultants (OPC) Pvt Ltd Full time

    Scheduling meetings with potential and existing customers, which includes doctors, pharmacists, nurses, and other health care professionals. - Presenting company products to potential and existing customers and persuading them to make purchases. - Identifying customers' needs and recommending company products that best fulfill those needs. - Maintaining...

  • Customer Service Associate

    4 weeks ago

    Jammu, Jammu and Kashmir, India WISHFIN Full time

    Key Responsibilities:Active People SkillsExcellent English Language ProficiencyKey Skills:Strong Communication Skills for effective sales closing process.Experienced In Calling Or Health Insurance is a significant advantage.Ensure No Losses Or Errors Occurred while assisting customers.Prevent Mis-Selling/Fraud in the processes.Adhere To And Support Company...

  • Customer Support Executive

    6 months ago

    Jammu, India Hexamed Healthcare Services LLP Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Taking calls with customers for appointments, inquiries, complaints, and feedback. -...

  • Customer Support Executive

    1 month ago

    Jammu, India Hexamed Healthcare Services LLP Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Taking calls with customers for appointments, inquiries, complaints, and feedback. -...

  • Medical Representative

    5 months ago

    Jammu, India Opticus Ophthalmics Private Limited Full time

    We are a leading pharmaceutical company specializing in eye care products, committed to improving vision health and enhancing the quality of life for individuals worldwide. With our innovative range of eye drops designed to address various ocular conditions, we strive to make a meaningful difference in the lives of patients. As we expand our market presence,...

  • Regional Sales Representative

    3 weeks ago

    Jammu, Jammu and Kashmir, India Piramal Group Full time

    Job Overview: We are seeking a highly skilled Regional Sales Representative to drive secondary sales and merchandising in the Piramal Consumer Products Division. The successful candidate will build and develop long-term relationships with retailers, wholesalers, and distributors. Key responsibilities include negotiation, distributor management, and effective...