Squad IT Service Operations Director

3 weeks ago


Bengaluru, Karnataka, India Ssquad Full time

About Ssquad

Ssquad is a dynamic and innovative company that provides cutting-edge IT services to clients across various industries. We are committed to delivering high-quality services that meet the evolving needs of our clients.

Job Description

This is an exciting opportunity to join our team as an IT Service Delivery Manager, where you will play a critical role in leading our service delivery efforts. As a key member of our leadership team, you will be responsible for overseeing the end-to-end delivery of IT services, ensuring they meet defined SLAs and KPIs.

Responsibilities

  • Develop and maintain service delivery plans and processes.
  • Monitor service performance and identify areas for improvement.
  • Manage relationships with third-party vendors and service providers.
  • Ensure vendor performance aligns with contractual obligations and service expectations.

Requirements

  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Minimum of 8+ years in IT service delivery or IT management roles.
  • Proven experience in managing teams and working in client-facing environments.
  • Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management).

Salary and Benefits

The estimated salary for this role is ₹1000000 - ₹1300000 per annum, depending on qualifications and experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement savings, and opportunities for professional growth and development.


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