Squad IT Leadership
2 weeks ago
The IT Service Delivery Manager will play a critical role in coordinating teams, managing performance, and fostering client satisfaction. This position requires a highly motivated and organized individual who can develop and maintain service delivery plans and processes. The successful candidate will have a strong understanding of IT service management processes and procedures, as well as excellent communication and leadership skills.
Responsibilities:
• Oversee end-to-end delivery of IT services, ensuring they meet defined SLAs and KPIs.
• Develop and maintain service delivery plans and processes.
• Monitor service performance and identify areas for improvement.
• Act as the primary point of contact for clients regarding service delivery issues and escalations.
• Build and maintain strong relationships with stakeholders to ensure satisfaction and long-term engagement.
Requirements:
• Bachelor's degree in information technology, Computer Science, or a related field.
• Minimum 8+ years in IT service delivery or IT management roles.
• Proven experience in managing teams and working in client-facing environments.
• Strong analytical and problem-solving abilities.
• Excellent communication and leadership skills.
Benefits:
• Competitive salary range: ₹1500000 - ₹2500000 per annum.
• Opportunity to work with a dynamic and innovative company like S-squad.
• Collaborative and supportive work environment.
• Professional growth and development opportunities.
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