Assistant Manager

4 weeks ago


Chennai, Tamil Nadu, India Accor Full time

Job Title: Assistant Manager

Department: Food & Beverage Service

Designation: Assistant Manager- Guest Services

Reports To: Director Guest Services

Prime Function:

  • Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
  • Establish and maintain seamless co-ordination & co-operation with all departments of Novotel to ensure maximum cooperation, productivity, and guest service.
  • Monitor and supervise service flow in the assigned outlet.
  • Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

Food & Beverage Planning

  • Assist the F&B Manager to plan & execute the operations of the assigned outlet.
  • Ensure that the company and statutory hygiene standards are maintained in all areas of the assigned outlet.

People Management

  • Ensure that the team has been trained for all safety provisions.
  • Motivate and develop the team to ensure smooth functioning of the outlet and promote teamwork.
  • Achieve guest satisfaction and organizational profitability through effective utilization of all resources.

Financial Management

  • Prepare and work on the annual budget for the assigned outlet and ensure to give proper monthly follow up to the F&B Manager
  • Ensure that profit margins are maintained; agreed costs are not exceeded through effective control systems and menu costing.

Operational Management

  • Assist the F&B Manager in sales promotion by organizing events and food festivals for the assigned outlet.
  • Ensure to maintain high standards of quality control, hygiene, and health and safety in all areas of the assigned outlet.
  • Supervise and control the assigned outlet within agreed budgetary limits and parameters of the law.
  • Ensure and maintain high standards of service delivery, safety, security, discipline and compliance with the organization's policy.
  • Ensure that the team adheres to the company's uniform and hygiene standards.
  • Ensure that quality is maintained in all aspects of the work and as per the standards.
  • Ensure to continuously delight the customers by offering trend setting and innovative products and services.

Handle additional responsibilities as and when delegated by Management


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