Global Customer Experience Associate

3 days ago


Delhi, Delhi, India eJAmerica Full time

We are seeking a proactive and experienced customer service professional to join our international voice process team at eJAmerica.

Job Summary:

This role involves managing inbound and outbound customer calls, delivering exceptional service, and efficiently resolving queries in a 24x7 rotational shift environment. The ideal candidate will possess excellent English communication skills (verbal), strong problem-solving abilities, and the ability to thrive under pressure.

About the Role:

You will be responsible for:

  • Managing inbound and outbound international customer calls to ensure satisfaction
  • Resolving customer queries and issues effectively
  • Updating and maintaining records of customer interactions in CRM systems
  • Providing information on products/services and addressing billing, technical, or general inquiries
  • Collaborating with internal teams to resolve escalations promptly

Requirements:

To be successful in this role, you will need:

  • A minimum of 6 months of experience in an international voice process
  • The willingness to work in a 24x7 rotational shift environment (5 days a week)
  • Excellent English communication skills (verbal)
  • Strong problem-solving and active listening abilities
  • The ability to thrive under pressure and manage rotational shifts

Perks and Benefits:

eJAmerica offers:

  • Two-way cab facility within the transport radius
  • Opportunities for professional growth and development

Salary: $45,000 - $60,000 per annum based on experience and performance.



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