Global Customer Experience Associate
3 days ago
We are seeking a proactive and experienced customer service professional to join our international voice process team at eJAmerica.
Job Summary:
This role involves managing inbound and outbound customer calls, delivering exceptional service, and efficiently resolving queries in a 24x7 rotational shift environment. The ideal candidate will possess excellent English communication skills (verbal), strong problem-solving abilities, and the ability to thrive under pressure.
About the Role:
You will be responsible for:
- Managing inbound and outbound international customer calls to ensure satisfaction
- Resolving customer queries and issues effectively
- Updating and maintaining records of customer interactions in CRM systems
- Providing information on products/services and addressing billing, technical, or general inquiries
- Collaborating with internal teams to resolve escalations promptly
Requirements:
To be successful in this role, you will need:
- A minimum of 6 months of experience in an international voice process
- The willingness to work in a 24x7 rotational shift environment (5 days a week)
- Excellent English communication skills (verbal)
- Strong problem-solving and active listening abilities
- The ability to thrive under pressure and manage rotational shifts
Perks and Benefits:
eJAmerica offers:
- Two-way cab facility within the transport radius
- Opportunities for professional growth and development
Salary: $45,000 - $60,000 per annum based on experience and performance.
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