Experienced Support Professional
2 days ago
Job Title : Experienced Support Professional - Student Advocate
Our team is looking for a highly skilled and empathetic individual to join our ranks as a Student Advocate. In this role, you will be responsible for providing exceptional support to students and parents throughout their BrightChamps journey.
- Support students and parents through various communication channels, ensuring a seamless and engaging experience.
- Address concerns and refund requests with accuracy and efficiency.
- Manage escalations across chat, call, and email channels to maintain a positive parent and student experience.
- Mentor students to ensure effective app usage and maximize learning outcomes.
- Collaborate cross-functionally with teams to resolve customer issues within stipulated timelines.
- Take ownership of all customer-facing ad hoc requirements from internal teams, ensuring swift execution.
- Collaborate cross-functionally with teams to resolve customer issues within stipulated timelines.
- Mentor students to ensure effective app usage and maximize learning outcomes.
- Manage escalations across chat, call, and email channels to maintain a positive parent and student experience.
- Address concerns and refund requests with accuracy and efficiency.
Key Responsibilities
- Minimum 1 year of experience in customer experience or support roles.
- Strong written and verbal communication skills.
- Empathetic, solution-oriented, and comfortable working in a fast-paced environment.
- Ability to manage multiple communication channels and collaborate with cross-functional teams.
- A passion for education and a genuine interest in helping students succeed.
- Ability to manage multiple communication channels and collaborate with cross-functional teams.
- Empathetic, solution-oriented, and comfortable working in a fast-paced environment.
- Strong written and verbal communication skills.
Work Location
HSR Layout, Bangalore
Flexible work arrangements with rotational days off.
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