
Automotive Support Professional
2 days ago
Job Title: Automotive Support Professional
- Key Responsibilities:
As an Automotive Support Professional, you will be responsible for resolving customer complaints and issues related to their vehicles. This includes providing accurate information and solutions regarding warranty coverage, claims, and service processes.
Responsibilities include:
- Assisting customers who report mechanical, electrical, or software-related issues with their vehicles.
- Providing timely resolution of customer problems by coordinating with service centers, mechanics, or technical teams.
- Raising and tracking warranty claims, ensuring all documentation is accurate and complete.
- Offering first-level technical troubleshooting guidance based on customer feedback.
- FOLLOWING up with customers until the issue is resolved and ensuring high satisfaction.
- Maintaining records of all interactions, complaints, issues, and solutions using CRM tools.
- Escalating complex cases to higher technical support or warranty teams when necessary.
Required Skills and Qualifications:
- Education: Minimum Graduate (any stream); preference to candidates with automotive or technical background.
- Experience: 1–3 years in customer support, automotive services, or warranty handling is preferred.
- Language: Proficiency in Hindi and English; other regional languages are a plus.
- Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is an advantage.
Benefits:
This role offers a challenging and rewarding career opportunity for individuals who are passionate about delivering exceptional customer experiences. As an Automotive Support Professional, you will have the opportunity to work with a talented team of professionals who share your passion for excellence.
Others:
Working closely with the technical teams to ensure that all customer issues are resolved efficiently and effectively. This role requires excellent communication skills, both written and verbal, as well as the ability to work under pressure and prioritize tasks effectively. If you are a motivated and enthusiastic individual who is passionate about delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.
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