Retention Specialist

1 day ago


India beBeeRetention Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Retention Specialist

We are seeking a talented individual to join our team as a Retention Specialist.

The ideal candidate will have experience in churn management, user reactivation, and save strategies, ideally within a B2C subscription or mobile app business.

The successful candidate will be responsible for developing and executing proactive, multi-channel campaigns to prevent user churn and reactivate lapsed listeners.

Key Responsibilities:
  • Work with the data team to leverage predictive models and analysis to identify listeners showing signs of disengagement or a high risk of churning.
  • Directly engage with at-risk users through surveys and interviews to uncover the root causes of dissatisfaction.
  • Develop and execute proactive, multi-channel campaigns triggered by at-risk behavior.
  • Craft irresistible win-back hooks that go beyond generic discounts.
  • Translate performance data into actionable insights for stakeholders.
  • Act as the key feedback loop to the Product and Content teams.
Requirements:
  • 4-7 years of focused experience in churn management, user reactivation, or save strategies.
  • Strong proficiency with SQL for independent analysis and experience with product analytics tools.
  • Direct experience building, launching, and optimizing campaigns using marketing automation platforms.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and innovative team.
  • A collaborative and supportive work environment.


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